Admission Financial Representative

Overview

M Health Fairview has an immediate opening for anAdmissions Financial Representative to join our team at the Wyoming Lakes Hospital. Join M Health Fairview, the largest healthcare system in the state! Do you like being a first point of contact and creating a positive first impression? Then consider this role! In this position you would have responsibility for completing the financial clearance process within a fast-paced emergency and urgent care department. Join us in providing and supporting outstanding care to our patients and community!

This is a 0.6 FTE (48 hours per two week pay period) opening and is benefits-eligible.

This is a Local 113 SEIU Union role.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here

This position has varied start times. 230P-11P in ED, 1145A-815P in Urgent Care.This role has a two week block schedule:Week 1: Monday 230P-11p, Saturday 230P-11P, Sunday 230P-11PWeek 2: Wednesday 1145A-815P, Thursday 230P-11P, Friday 1145A-815P

Responsibilities/Job Description

The Admission Financial rep must be able to articulate information in a manner that patients, guarantors and family members can understand and to know what to expect with regard to their responsibilities including completing pre-registration, registration and insurance verification and interviewing patients and guarantors to gather insurance information and verifying eligibility. In this role you will also work with medical staff, nursing, ancillary departments and insurance payors.

The Admission Financial Representative is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. The job expectations for the AFR role includes, but is not limited to the following:

• Provide scheduling and registration support for patients.

• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.

• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

• Adhere to all compliance and regulatory requirements.

• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Qualifications

Required Qualifications

• 1+ years of customer service experience.
• 1+ years of applicable computer knowledge and skills.

Preferred Qualifications

• High School Diploma, GED, or Post-Secondary Education

• Previous experience in a clinical setting with registration experience

Other Skills We Desire:

• Excellent customer service, public relations and communication skills

• Ability to prioritize and work with a fluctuation in workload while working independently

• Ability to adapt to change and engage in ongoing process improvement

• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.