Admission Coordinator

JOB SUMMARY: The Admission Coordinator is responsible to assist the Executive Director (ED) in managing patient care services. This position acts as a professional liaison for community medical staff in outpatient and inpatient settings. This position also acts as a liaison and point of contact for insurance companies and providers related to patient homecare services. The Admission Coordinator responsibilities include the coordination of home hospice services when appropriate, providing resource information options and coordination of these services as needed. This position includes processing patient referrals and triaging incoming calls. This position requires attention to detail, thoroughness and accuracy.

ESSENTIAL JOB FUNCTIONS:

• Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members

• Act as a liaison between private, HMO or federally funded insurance companies and the agency

• Triage incoming calls related to patients, families, physicians and staff

• Initiate referral process as outlined in department specific procedure

• Act as a liaison for hospital case managers providing resource information options tohelp coordinate services as needed

• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals

• Verify MD licensure

• Keep ED informed of day-to-day activities, insurance case issues and patient care concerns

• Work with ED to keep agency in compliance with all regulatory, licensing and accreditation requirements

• Actively participate in performance improvement activities as directed by ED

• Collect data from clinical records and field staff, for insurance verification to staff treatment plans and services needed by patients

• Keep ED informed of day-to-day activities, personal accomplishments, staff concernsand problems

• Assist with new hire orientation

• Co-facilitate IDT with ED as needed to ensure flow of process and documentation

• Monitor census and track homecare admissions, discharges, certification and re- certification dates on all patients and provide this information for IDT to staff providing services to patients

• Coordinate OASIS transmission to the state meeting regulatory guidelines

• Participate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc. as assigned by the Executive Director

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Must have one (1) year hospice experience

• Must have two (2) years of admissions experience

• Must have a high school diploma or equivalent

• Must be at least 18 years of age

• PR certification preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Must have excellent verbal and written communication skills, problem solving skills and attention to detail

• Must have a general knowledge of medical records, office procedures and office equipment

• Must show aptitude of computer data entry and the use of current software systems, such as word processing, spreadsheets and projects

• Must have the ability to meet the public and staff as a positive, friendly, and professional representative of Bristol Homecare

• Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently

OTHER REQUIREMENTS:

• Must be flexible in work hours

WORK ENVIRONMENT:

• Must comply with company policies, procedures and processes in addition to Hospice and Homecare rules and regulations

• Must be dependable and flexible in work schedule

• Must comply with harassment and discrimination policies

• Must foster good working relationships

• Must be able to read, speak and write in English

• Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order

• Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter

PHYSICAL ENVIRONMENT:

• Must be able to read and follow instructions as required

• Must be able to see and hear with/without accommodations

• May be subject to consistent wrist movement

• May be required to sit for prolonged periods

• Must be able to bend, stoop, kneel or climb

• Must be able to lift up to 20 lbs. without assistance and up to 50 lbs. with assistance