Admirals Club Floor Attendant Admirals Club (Term B) [Dcaacl01]

Hmshost Corporation Washington , DC 20319

Posted 2 months ago

Description

Summary:

The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

Essential Functions:

  • Ensures all food and beverages are arranged to established service standards

  • Sets up, stocks, cleans and maintains food and beverage offerings

  • Maintains all coffee and beverage services

  • Maintains standards of service and guest experience

  • Serves and responds to the food and beverage needs of guests

  • Uses tray for all guest service

  • Maintains in-depth knowledge of products on hand

  • Clears, cleans and sanitizes tables, seats, dining area and buffet area

  • Maintains food temperature

  • Assists with basic food preparation (e.g. warming up soup, operating panini press)

  • Provides comprehensive floor presence

  • Follows all established rules and sequence of service and dining etiquette standards

  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment

  • Requires ability to demonstrate tact and discretion in interactions with premium clientele

  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele

  • Requires ability to work long hours, while standing.

  • Possess strong sanitation habits.

  • Requires ability to provide strong customer service

  • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

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Admirals Club Floor Attendant Admirals Club (Term B) [Dcaacl01]

Hmshost Corporation