Administrator/Senior Administrator, Success Factors

American Airlines Fort Worth , TX 76102

Posted 7 days ago

Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 28094


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You've come to the right place.

You don't have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We're glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we're building on almost a century of innovation and firsts in our industry and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Talent Team within the People/HR Division. This position will be responsible for serving as the technical subject matter expert, providing specific expertise in the areas of system functionality, system features, report generation, data integrity and data analysis.

Specifically, you'll do the following:

  • Designs, monitors and maintains system processes, procedures and support documentation based on lessons learned, continuous improvement and quarterly releases for modules

  • Creates and publishes dashboards and metrics

  • Collaborates with other system administrators to ensure consistency, share best practices, improve processes and develop system knowledge

  • Leads process improvement efforts, primarily in the areas of workflow, system enhancements and utilization

  • Develops and writes quality assurance tests and participate in their execution

  • Manages day-to-day operations and special projects

  • Consults with the COE tower with a forward-thinking, analytical approach to looking at future release functionality

  • Possesses deep system knowledge to make process and system changes, including configuration, permissions, etc.

  • Ensures consistent processes across solutions

  • Manages implementation of new products, new process and requirements

  • Manages release updates and work with leadership to determine enablement plan

  • Manages thorough testing of system changes in Test and Production environments

  • Leads organizational communication & change management efforts

  • Coordinates creation and delivery of training for end users (Documentation/Training materials)

  • Monitors and triages interface issues with 3rd party vendor solutions, as needed


Required Qualifications

  • Bachelor's degree in relevant field or equivalent experience/training

  • Master's in computer science, information technology, or related field

  • 3 years experience with technical design and configuration of HR Systems, SAP OM/PA and SuccessFactors

Preferred Qualifications

  • Success Factors Expert Accredited in EC with system implementation experience plus one other SuccessFactors module

  • Proven experience with any of the following modules: Performance, Goals, Compensation, Recruiting, Recruiting Marketing and Onboarding is desired

  • Knowledge of XML

  • Advanced administrator skills with SuccessFactors Employee Central

  • Ability to work in a team and project leadership skills with proven project management experience

  • Ability to problem solve complex scenarios and the ability to identify the root causes and recommend corrective and preventative actions

  • Strong interest in and experience in HR technology

  • Ability to utilize functionality of Microsoft Excel, Microsoft Office applications and other various technology applications

  • Ability to time manage and simultaneously manage multiple projects of varying sizes and degrees of complexity

  • Desire to improve processes, take initiative and solve problems

  • Ability to be an autonomous contributor who is both a self-starter and can work independently with minimal supervision

  • Experience in development of functional design specifications for business application

Additional Locations: None

Requisition ID: 28094

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment: Developer, ERP, Computer Science, XML, SAP, Technology

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Administrator/Senior Administrator, Success Factors

American Airlines