Administrator Practice Operations

University Of Pennsylvania Health System Philadelphia , PA 19107

Posted 4 weeks ago

In collaboration with leadership, the Administrator, Practice Operations provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

  • 20+ = # of staff directly and indirectly managed

  • 25,000+ = # of budgeted annual visits

  • Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Ensures management of daily practice operations run efficiently and effectively - including:

  • patient scheduling, billing, and coordination of services/facility(ies).
  • providing quality care to patients; championing quality initiatives with the providers and staff
  • maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
  • achieving financial goals related to budget;
  • offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
  • regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices;
  • complying with regulatory requirements
  • serving as liaison to embedded specialists, external stakeholders, other UPHS providers, and acts as point person for general facility management.
  • managing (directly and indirectly) practice staff
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Administrator Practice Operations

University Of Pennsylvania Health System