TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.
This Administrator Network Operations Support position may be used for various functions within the Network Operations Support Area. Will be responsible for conducting data integrity audits and associated clean up in a timely fashion. In addition, this role will have some responsibility for: Coordinating responses to questions regarding integrity or interpretation of data that resides in any systems (MARTENS, SABRE, MetaSolv, Switch and other devices) used by all applicable Service Assurance Teams. Acts as an interface to any departments in support of Order Provisioning and Service Assurance. This position will act in a day-to-day support capacity based on expertise and needs of the business. He/She will be called upon to maintain Starnet/Sharepoint/Wiki sites, job aides, test current processes/procedures related to systems, or coordinate data gathering events for reporting purposes. Included in this area are day-to-day support of functional systems and tools used by all NO teams, associated processes/procedures, project and PAC work. Input and/or upkeep of systems based on difficulty and expertise will be included. Employees acting in this capacity may be asked to focus in specific job function sub areas and may be asked to move between sub areas based on the needs of the business. The expectation is that prior expertise/knowledge already exists allowing for immediate ability to handle requirements.
Administer data integrity audits for any major systems appropriate for the Network Operations Teams. This involves data collection from several systems (MARTENS, SABRE, MetaSolv, Switch and other devices), interpretation of the data and the investigation of discrepancies. Furthermore, this data must be translated in order to update all systems with the final resolution of data, updating any inaccuracies and identifying potential fixes. All actions taken in this regard are determined independently and affect our end-state customer.
1st level support for proper utilization of various applications/systems and the surrounding processes used by NO Teams:
UTS, MetaSolv, Customer Link, MARTENS, CTT, DSM, RMS, Workflow, Access Database, Fleetmatics, DAVAR, Clarity, and the Control Audit Tool.
Review fallout and issues, review and/or manipulate reports, incorporate changes as needed, interpret results, and makes recommendations for improved performance related to functional systems (ex: DSM or UTS fall out)
System Table upkeep and entry based on system and requested updates
Direct support requests to appropriate teams for timely completion as needed
Participate with the output of the data integrity audits: request or execute data corrections, complete root cause identification of errors, propose multiple solutions for error avoidance, and complete high level cost analysis of proposals
System Testing related to releases, upgrades, patches, PAC, projects/etc systems previously listed.
Assist with entry level report creation as directed by Senior Leadership
Participate in the creation of audit processes, , suggestions for process optimization, documentation of estimated financial impact of findings.
Manage NetOps Starnet, Sharepoint, or Wiki sites; update the share directory or call out procedures as needed. May be called upon to be a subject matter and technical expert for development, creation & activation of site pages; Create and document back office procedures
2+ years experience providing excellent customer service
2+ years experience documenting processes and procedures
Data Network or OSP Network records experience preferred
Broad working knowledge of TDS OSP network, databases, operating procedures, and computer applications Highly detail oriented
Highly developed PC skills, including a strong knowledge of Microsoft Word, Excel, and Access
TDS Products and Services Knowledge
Excellent Analytical Skills and Follow-up Skills
Excellent organizational skills
Effective Verbal/Written Communications
Willingness to work and make decisions in a rapidly changing and evolving environment
Ability to learn/understand multiple system platforms
Occasional travel as dictated by business needs.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.