Akraya, Inc. Littleton , CO 80129
Women Back to Work (WBW) candidates will also be considered for this position.
Akraya is looking for an Administrator - Mid (Banking Operations) for one of our clients. If the job description below is a fit, please apply directly or call Syed Alam at . If this position is not quite what you re looking for, visit akraya.Com and submit a copy of your resume. Our recruiters will get to work finding you a job that is a better match at one of our many clients.
Customer/Client Support, Case Specialist and Microsoft Office Suite
Duration: 6+ Months
The position handles the high volume, repetitive tasks that allow the analysts to focus on cases that are more complex.
Process under business minimum disputes according to procedures
Maintain a no representment queue during peak season to assist analysts with volumes
Process closing duplicate cases that are created in error
Process dispute cancellations, respond to case status updates, and review reconciliation requests from clients
Forward escalations to leads as appropriate
Review and forward faxed/mailed documentation to the appropriate analyst so they can work the case within timeframes
Create cases for all new disputes received
Process incoming mail and returned mail correspondence
Monitor mailroom drive for any correspondence that needs attention
Work referrals by denying or responding to according to procedures for select clients QUALIFICATIONS:
1+ years' experience working in banking or a merchant acquiring, card issuing, or back office banking environment preferred or relevant educational background
Good verbal, written, and interpersonal communication skills are required
Working knowledge of Microsoft Office
Please apply directly with your updated resume or call Syed at:
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the Best Staffing Firms to Temp for by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team.