Administrator - Clinical

Job Req ID: 115238

Administrator- Clinical

The Department of Otolaryngology-Head and Neck Surgery is seeking an Administrator- Clinical. The Administrator is responsible for collaborating with the department Director, and other department leaders, for the strategy, oversight and implementation of the day-to-day operations of the department, with the exception of those policies, practices and activities that directly involve professional medical judgment. The Administrator derives authority from, and is directly responsible to, the Director and SOM and/or JHH Executive leaders. Overall, the Administrator is responsible for oversight, maintenance and growth of department clinical, research and educational operations.

For the Department of Otolaryngology-HNS, the Administrator will organize the clinical practice via multiple clinical divisions representing the full array of Otolaryngology head and neck surgery subspecialties. The Administrator, in conjunction with the department Director, plans, directs, monitors, coordinates, controls, and evaluates the operations of the department's clinical, academic and research programs and activities, except those directly involving professional medical judgment. The Administrator develops, recommends and implements the department's operational plan and will assist the department in determining its immediate and long-term strategic plan. The Administrator is responsible for maintaining liaison with all levels of administration of the School of Medicine and the affiliated hospitals utilized by the department's faculty.

The Administrator assures the department's satisfactory compliance with the rules and regulations of the JHU-School of Medicine, JHH-JHHS, Johns Hopkins Bayview Medical Center, Suburban and Sibley Hospitals, and other clinical practice sites. The position requires an awareness of national health care and research trends, policies and issues. The Administrator is responsible for the dissemination of material on matters relating to the governance of departments in an academic medical center, and the development and maintenance of comprehensive faculty management information and reporting systems.

Specific Duties & Responsibilities

• Manage/Oversee all personnel issues for the department including appointment and salary package development for faculty, and the non-faculty staff in the department's clinical, academic and research areas.
• The scope of activities includes budgeting; grants and contract administration; faculty, house-staff and personnel recruiting; space management and analogous Hospital activities including physician credentialing and appointment processing. The Administrator also directs the department's professional fee billing office and assists physician directors in managing the staff in the clinical areas.
• Work closely with the Director, and other department leaders, as required, to coordinate medical and non-medical policies and practices.

The administrator has major responsibility in the following areas:

Personnel

• Creates strategic vision for retention and recruitment of personnel, with other key stakeholders.
• Devises and supports the systems needed for recruitment, development, evaluation, and retention of medical personnel.
• Approves non-physician positions in accordance with strategic vision.
• Advise and oversee systems related to the development of job descriptions, recruitment/hiring, orientation/training, salary administration, performance appraisal, termination and grievance process of non-physician personnel.
• Acts as a final arbitrator for non-physician personnel, both management and non-management.
• Identifies, evaluates, selects and administers fringe benefit packages and other compensation items.
• Oversees wellness measures for the staff and administrative personnel.

General Non-medical Management

• Ensures the provision of affordable health care services by the acquisition, utilization, and organization of resources (human, financial and physical). Develops improved management techniques and practices.
• Oversees and accountable for clinical operations. Provides direction to supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications, and compliance with government regulations.
• Manages communication that informs staff of institutional policies and major decisions. Initially handles complaints from clients such as services and billing, among others, and refers problems to appropriate personnel.
• Collaborates with and is accountable for projects with non-medical professionals, such as attorney and accountants and approves of legal procedures in concert with professionals and the stakeholders.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
• Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
• Continually monitors operations, programs, and physical properties.

Financial Management and Analytics

• Oversees financial and analytics for the department.
• Develops a financial model which is reviewed and updated annually.
• Creates a transparent budget plan.
• Develops a financial reporting plan for all faculty and non-faculty clinicians.
• Coordinates the long-range financial development and management of the department.
• In conjunction with Departmental leadership, determines the allocation of resources to practice development, to fringe benefits, and to current income for practice members.
• Oversees all aspects of the Accounts Receivable process.
• Oversees departmental systems for Accounts Payable and Payroll.
• Oversee the development of analytics driven operations.

Planning

• Participates in charting and implementing the department's mission in response to the changing needs of the internal and external environments.
• Recommends, develops, and updates strategic long-term plans for the development of the department which support the organization's philosophy and goals and presents them for leadership approval.
• Is directly involved in planning fee-setting and institutional policy on non-medical issues.
• Insures adequate information systems development.

Additional Knowledge, Skills and Abilities

• Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operation of a department in a major health care organization.
• Knowledge of the purposes, organization and policies of the community's health systems sufficient to interact with other health care providers.
• Knowledge of the policies and procedures of the department sufficient to direct its operations and to provide effective patient care.
• Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity.
• Knowledge of computer programs and application.
• Ability to run and read ad-hoc and comprehensive reports.
• Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives.
• Ability to build effective professional relationships with stakeholders, faculty and staff within the department, school, health system and university.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees and achieving goals and objectives.
• Ability to consider issues from a school-wide perspective, setting priorities, meeting deadlines, balancing the needs and goals of the department with those of the organization.
• Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Leadership skills.
• Communication skills.
• Ability to effectively manage, mentor and educate administrative staff.

Minimum Qualifications

• Bachelor's degree in business, finance, accounting or related field.
• Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including two years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources).
• Master's Degree in a related field may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• MBA, MHA, MPH or Master's degree in related field
• Supervisory experience

Classified Title: Administrator- Clinical

Role/Level/Range: L/05/LH

Starting Salary Range: $127,300 - $223,000 Annually ($183,359 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30 am- 5:00 pm

Exempt Status: Exempt

Location:School of Medicine Campus

Department name: SOM Oto General Administration

Personnel area: School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine- East Baltimore Campus