Essential Duties of All Levels in the Position:
Installs, configures, and supports the company's local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system.
Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
Responsible for direct customer communication and Tier I and Tier II escalation support.
May monitor and test site performance to ensure sites operate correctly and without interruption.
Supports in-network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Administer / perform network security measures.
This is an entry-level position for the network or server system administrator. Works under close supervision and requires basic skill set and proficiency within the discipline. Conducting work assignments as directed under close supervision. Must have comprehensive understanding of install, configure, and support of networks; LAN/WAN. Monitor, maintain systems, applications, security and network configurations; network performance conduct analysis and testing and ensure secure and reliable operation following telecommunications technologies; ability to escalate to higher level administrators, management as needed and be able to aid more senior level teams.
Knowledge, Skills and Abilities:
Technical and Problem-Solving skills
Ability to work in a team environment
Attention to detail
Demonstrated knowledge in LAN/WAN technologies, internet, and server platforms.
General understanding of the functions of internet such as DNS, DHCP, routing, servers, clients, browsers, and email.
Demonstrated knowledge of server software.
Effective verbal / written communications skills and the ability to explain and document technical activities.
Ability to track and document multiple network events accurately.
Ability to interact successfully with a wide variety of business, operating, and technical staff.
Minimum four years' experience within a technical LAN/WAN Networking Operations; computer systems, or relevant environment. Telecommunications experience highly valued.
High school diploma or equivalent required.
Associate degree in Telecommunications, Computer Science or related field required. Or, a combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
Certifications: Industry specific certifications are highly valued and contributes toward education.
Preferred Certifications: CCNA; CCNP, CCIE; CWNA; Juniper; CompTIA; HDI, ITIL
Physical Requirements:Ability to perform sedentary work; physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions; incidental lifting without assistance of up to 25 lbs. greater weight requires following company safety guides to include caring below shoulder level and walking with load using trained lifting techniques.
Working Conditions: Work is performed in an open-spaced office environment with minimal privacy. Work schedule is 40-hour workweek and requires flexibility in hours, weekend and holiday work, after hour on-call duties and occasional travel to client site
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.
Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.