JOB DESCRIPTION: Responsible for planning, overseeing and directing the operations within a defined Section and/or multiple clinical disciplines of The Emory Clinic.
Position manages human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers of the Section. In partnership with Director of Operations, position directs activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions. Position is responsible for process improvement, adherence to patient access standards and oversight of Section business and financial systems.
In conjunction with Director of Operations, has budget accountability for the Section. Develops budget and presents to TEC Executive Administration. Evaluates Section operations to ensure they are operating efficiently as related to patient care and organizational financial requirements.
Along with Section leader, develops Section long-term and short-term performance targets and financial goals. Develops and manages annual operating and capital budget. Manages actual performance of expenses and revenues against budget and provides analysis of all material variances to the Director of Operations and Division Chief/Medical Director.
Creates financial projections and feasibility analysis as needed to meet operational goals and comply with internal audit standards.
Manages costs and budgets for multiple sites and/or specialties. Focuses on revenue cycle management and all associated components such as coding, charge submission, charge lag reduction and charge entry accuracy and validity in accordance with the TEC Patient Financial Service standards.
Manages physician profit and loss analyses, compensation, and productivity measurement and physician communication in conjunction with the Section Head. Develops and manages faculty and staff compensation according to prescribed, standardized plans and policies of TEC. Works with manager to formulate plan for professional development.
Attends educational in-services as appropriate.
Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Prepares and distributes accurate and timely financial projections, assessments, analyses, reports, plans, and solutions to appropriate management, staff and faculty physicians.
Creates documentation and installs methods to evaluate the financial and nonfinancial impact of the program. Assists with data analysis, report preparation and presentation of research findings and publications. Consults with physicians and physician leaders at each practice site to coordinate prompt resolution of operational issues.
Effectively and appropriately communicates fiscal information to faculty, staff and TEC Administration. Mentors and provides career development opportunities for staff. Assesses needs and implements staff development and training programs as appropriate.
Provides for faculty orientation and training; facilitates training in billing systems and medical record keeping and ensures timely and accurate entries; provides area specific orientation to staff. Serves as a liaison with Emory Healthcare corporate functions and other Emory Healthcare operating companies such as the Emory Hospitals. Develops and supports service lines across the EHC continuum; coordinates between the TEC and Emory Hospital services.
MINIMUM QUALIFICATIONS: Bachelor's degree in business administration, finance, healthcare administration, or related field required. Master's degree preferred.
With bachelor's, minimum of seven (7) years healthcare related experience, ambulatory setting preferred; With master's, minimum of five (5) years healthcare related experience, ambulatory setting preferred. Minimum requirement of three (3) years supervisory/manager experience. PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.