Administrative/Operations Assistant (Alpharetta, GA)

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ "Superior" by AM Best company and A "Strong" by Standard & Poor's. Check out our strong financial track record here.

Position Purpose

Provide timely, efficient, and accurate support in Branch office including clerical and office related responsibilities. As time permits, helps with issuing policies; statistical coding; other miscellaneous back-end processes for new, renewal, and endorsement transactions.

NOTE: this is a 100% in office position.

Core Requirements:

• Perform quality work within deadlines, with or without direct supervision.

• Interact professionally with other employees and customers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Principal Duties & Responsibilities

• Serves as primary receptionist for the branch office.

• Provide administrative support for branch office and coordinate building and technology efforts with building management, Facilities and/or IT.

• Performs general clerical work and miscellaneous office duties as a branch office administrative assistant.

• Sorts and routes incoming mail, email, faxes and package for the branch office

• Performs simple and routine data entry.

• Order MVRs, inspections, premium audits, and loss runs as required.

• Maintain electronic underwriting file.

• Solicit renewal transactions.

• As necessary, re-format data for import into front end system

• Provide basic operational support for the product line's underwriters.

• Provide back-up support for other Operations Assistants as needed.

• Provide operational, production, and underwriting reports as requested, utilizing front-end systems and/or Business Objects.

• Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.

• Create policy documents which represent the insurance transaction bound by the underwriter.

• Assist in special projects and other tasks when needed.

Education & Experience

• Associate's degree preferred.

• Must have completion of a high school education or its equivalent and 1-4 years' experience in a similar position.

• Experience in insurance industry preferred.

• Bilingual in English and Spanish preferred

Knowledge, Skills, & Competencies

• Ability to follow operations procedures as outlined by supervisor/manager.

• Ability to meet processing deadlines with minimal error.

• Ability to manage a variety of projects, both long- and short-term simultaneously.

• Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.

• Accurate data entry

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Nationwide employment opportunities

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Employee stock ownership plan (ESOP)

• 401(k) - automatic 3% company contribution

• Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)

• Annual bonus plans

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x Base Salary for Group Life and AD&D insurance

• Voluntary life insurance for purchase

• Critical Illness & Accident insurance

• Short-term and long-term disability benefits