Administrative Support Specialist (Oklahoma City, Ok)

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

Position:

The Customer Service and Administrative Representative supports the Donable Leadership Team in departmental organization and optimization. This role is responsible for maintaining and implementing the necessary marketing/sales resources for OBI stakeholders and partner blood centers for the Donable brand. This role will be integral in handling any Agent customer service concerns with app users and Donable partners, with an emphasis on overseeing agent payments. This job requires a detail-oriented, customer service minded individual who has a growth mindset and will be excited to work with a creative team seeking to change the future of blood donor recruitment. This ground floor opportunity presents a limitless career opportunity for the right individual.

Qualifications:

• College Degree preferred.

• Highly organized and very detail oriented

• Customer service focused.

• Ability to proof read

• Pleasant and professional manner required.

• Knowledge of Microsoft Suite

• Ability to prepare documents, PowerPoints, charts, and graphs.

• Social Media knowledge

• Ability to rapidly learn software systems and organization tools a plus

• Ability to effectively communicate internally and externally by phone, in person and in writing.

• A growth mind-set and confidence to add voice to a creative team

• Desire to work in a team with constant collaboration and a flexibility to pivot

Primary Responsibilities:

• Answer customer service issues from website, social media and other sources

• Track and trend Donable Agent concerns through various weekly/monthly reports

• Manage payment reconciliation to Agents

• Provide collaterals to Brand Ambassador and other Donable employees, OBI stakeholders and onboarded partner centers

• Coordinate Vendor Booth shipping for conferences/events

• Fulfill and track Agent reward and promotional items

• Submit and apply for conferences and events as directed by Leadership Team

• Schedule and attend team meetings supplying Agenda, minutes, and action items, helping to keep team stakeholders on track and aligned with team goals.

• Assist with Donable statistics and reports as needed

• Create presentations upon request.

• Back up to Marketing Director and Operations Director as Social Media Administrator if needed

• Maintain and organize files for Donable team

• Record information in a neat, accurate and timely manner.