Administrative Support Specialist

Positions in this banded classification are characterized by knowledge or skills particular to an area of specialization or process. Work requires knowledge in the processing and application of information, document and/or materials. The majority of time is allocated to tasks that involve several steps and require the selection of the most appropriate action within procedural and operational guidelines. Work requires knowledge of program policies, procedures and information systems in order to communicate and process information. The range of duties includes, but is not limited to verifying data, report writing, summarizing and reconciling information or financial data, records management, claims review and processing, data collection and analysis, research, inventory, personnel administration and fund collection or expenditures.

They are accountable for accuracy of entries and reconciliation of data and information.

Primary Function of Organizational Unit

Parking Services manages the university's parking resources by providing campus access to the campus community, visitors and our guests. We are committed to a safe and orderly parking environment through enforcement of parking rules and regulations. We are a customer service driven department.

Work Hours Monday-Friday 8:00 a.m.

• 5:00 p.m. Evening & Weekends as dictated by rush periods Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency Knowledge

• Program Duties

• Understanding of rules and regulations for Parking & Transportation Services and able to transcribe that to faculty/staff, students, and visitors on our campus

• Understand the proficiently of the standard operation manual within the office and able to assist others within the department

• Train new hires or student workers on operations within the front office

• Back up for Accountant/Supervisor in their absence

Required Competency Information/Records Administration Duties

• Keep records organize and accurate to Parking & Transportation Services and University Standards

• Proficient in keeping daily reports of special events updated and organized for Shuttle Supervisor and Enforcement Supervisor

Required Competency Office Technology Duties

• Operate the following programs proficiently Microsoft Word, Excel, and Outlook

• Operate PC or Mac computers, operate copiers, fax machines, and other office technology

• Operate and understand Banner that is part of the University System for Financial Reporting & Student Information

• Learn and keep up with the Parking & Transportation Services Office T2 Software

Special Events Module is a key essential for this role

• Preform basic support to gate arms and ticket dispensers

Required Competency Problem Solving/Decision Making/Crisis Management Duties

• Handle and multi-task in high volume of transactions within the department

• Understand financial reports that the T2 software generate and ability to assist the

• Accountant Supervisor with different task that are assigned accordingly to him/her

Ability to identify and correct routine and recurring financial problems, determine possible solutions, and actively work to resolve the issues, referring other problems to a higher level

Required Competency Communication

• Verbal/Written Duties

• Respond in a professional manner to faculty/staff, students, and visitors concerning the purchase of permits on our campus

• Respond in a professional manner to faculty/staff, students, and visitors concerning the enforcement on our campus and the correct procedures to pay for citations or to appeal the citation.

• Responds to Departments and work with staff with special request and relays messages in a timely and professional manner.

• Primary back up to customer service window and phone inquiries