Administrative Support Specialist 3 - Community Services (Open & Promotional)

Job Summary

This position works 37.5 hours per week.

This position performs specialized support activities for programs or sections, such as payment vouchers; payroll; maintain/manipulate complex computer databases and files; screen and distribute complaints; setup meetings, conferences and schedules. The position allocated to this class is the second level of a three level office support classification series. The Administrative Specialist class is distinguished from the Office Technician class by assigned work governed by laws, rules and regulations requiring specialized knowledge and skill for full performance of duties. The Administrative Specialist class differs from the Office Manager class by the lack of responsibilities for conducting performance appraisals, administering disciplinary actions, and interaction with higher level management in the development of policies and procedures. The Administrative Specialist generally reports to a Section or Program Manager/Supervisor or other Management personnel. The Administrative Specialist classification is distinguished from the Customer Accounting Specialist classification series by duties requiring less accounting education/knowledge and skill and with less than 50% of the time devoted to accounting duties.

WHO MAY APPLY: This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a position covered by the Master Contract submitting applications between 6/17/24 and 6/24/24. First consideration will be given to applicants working in Community Services in a position covered by the 1553 Collective Bargaining Agreement (CBA); second consideration given to County-wide applicants in a position covered by the 1553 CBA; third consideration given to applicants covered by the Master Contract CBA; fourth consideration will be given to all other applicants.

NOTE:Three (3) professional references are required.

TOTAL COMPENSATION:$49,066 - $68,725 annually.Total compensation is anestimatebased upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

Examples of Duties

• Answers incoming calls; takes messages as appropriate; directs caller to correct individual.

• Receives and resolves or refers citizen complaints to appropriate authorities.

• Types legal documents, letters, narrative and statistical reports, minutes, agendas, contracts, bids, etc. using typewriter or word processing program.

• Proofreads and corrects drafts for grammar, punctuation, spelling, and format.

• Takes dictation and/or transcribes from tapes and answers correspondence.

• Compiles data based on research techniques and on statistical compilations which require an understanding of department programs, policies and procedures.

• Drafts financial, statistical, narrative, and/or other reports as requested.

• Follows up on actions of a court, committee, board, etc. to ensure that decisions are implemented, documents are prepared and appropriate parties notified.

• Resolves errors by researching causes and/or remedies which may require contacting the public, vendors or public and private agencies, groups or individuals.

• Maintains filing systems by deleting, purging and destroying records in accordance with established procedures.

• Takes and transcribes minutes and/or records hearings and meetings; prepares and distributes follow up materials.

• Receives work from various sources and reviews and/or processes it for administrative use.

• Organizes, prioritizes and coordinates production into a usable form for management's analysis, review and/or release.

• Provides the public or other clients with information and/or policy and procedure guidelines regarding a wide variety of issues requiring the highest degree of tact, judgment and confidentiality.

• Responds to public inquiries in a courteous manner; answers inquiries in person and in written correspondence.

• Reviews for completeness, accuracy or eligibility a variety of routine documents such as correspondence, application or claim forms, agreements and permits.

• Schedules appointments, meetings, interviews, and/or rooms; makes travel or event arrangements; handles conference or event registrations.

• Processes and/or enters data or information in computer system; computes fees and issues relevant forms within statutory or office policy limitations; receives and issues receipts for payments for licenses, permits, services, etc.

• Records documents; prepares documents for recording identifying and logging key items for document recall; logs and tracks submitted and returned documents.

• Prepares payment invoices, performs data entry and generates payment vouchers; reconciles statements and vendor invoices.

• Performs payroll duties such as time and wage computation and leave accrual and usage; prepares personnel action forms; orders departmental and office supplies; prepares vouchers and makes purchases.

• Maintains stockroom including ordering, restocking inventory, bookkeeping, and bill paying.

• Prepares legal mailings/certifications as required by state and local laws; prepares letters and supporting documents for Board, Committee, or Hearing Body agenda items; arranges for meetings, conferences and hearings.

• May assign, instruct and check the work of others on a regular and on-going basis.

• In addition to the duties listed, individuals in this classification may also perform the duties of the lower level Office Technician classification series.

• Performs other related duties as required/assigned.

Minimum Requirements

• High School Diploma or GED equivalent.

• Three (3) years of general office or related specialty work experience.

• May substitute coursework or training in office practices, secretarial science or other related areas for up to two (2) years of the required work experience.

Selection Factors

• Knowledge of grammar, spelling and punctuation.

• Knowledge of file maintenance techniques.

• Knowledge of customer service techniques.

• Knowledge of terminology, and basic procedures in area of assignment.

• Knowledge of phone etiquette.

• Knowledge of modern office practices and procedures.

• Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.

• Skilled in establishing and maintaining effective working relationships with co-workers, supervisors, officials and the general public.

• Skilled in creating and maintaining filing systems.

• Skilled in answering phones and greeting visitors.

• Skilled in applying customer service techniques.

• Skilled in preparing technical reports.

• Skilled in performing basic mathematical calculations.

• Skilled in using office equipment such as phones, copiers, calculators and fax machines.

• Skilled in using computer and related software applications.

• Skilled in advanced word processing.

• Ability to handle interruptions efficiently and effectively.

• Ability to assign and check the work of others.

• Ability to research and prepare technical reports.

• Ability to follow work direction.