Administrative Support Specialist - #000253

Posting Number SHRA1445P Quick Link for Internal Postings https://jobs.wcu.edu/postings/27988 Classification Title Administrative Support Specialist Competency Level Journey Working Title Administrative Support Specialist - #000253 Department Registrar About WCU

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:

• 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.

WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary

The primary location of this position is the main Cullowhee, NC campus.

This position is part of the Records and Registration team within the Registrar's Office. Its primary purpose is:

• Assisting students, parents, faculty, staff, and community partners as the first point of contact in the Registrar's Office

• Managing office inventory, supplies, forms, contracts

• Performing actions related to office budget, purchase requisitions, purchase orders, travel schedules, and reservations

• Processing incoming change of major and change of advisor requests, drops for non-payment, drops for non-attendance, reinstatements, late registrations, course repeats, and National Student Clearinghouse enrollment certification

• Composing, reviewing and/or sending correspondence on behalf of the office related to grades, registration, attendance, etc.

• Exercising broad professional judgement related to the development and publication of registration materials and content for the registrar website

• Assisting with maintenance of the office calendar

• Providing general administrative and processing support for other office staff

• Performing other duties as assigned

The successful candidate will be someone who pays particularly close attention to detail; can manage their own processes and find ways to improve them; takes the initiative in learning more about the office and its functions; enjoys working as a part of a team and being a behind-the-scenes support person; communicates clearly and kindly both orally and in writing; and who can advocate for students to make processes service-focused.

Must be eligible to work in the United States without sponsorship.

Knowledge, Skills, & Abilities Required for this Position

• Excellent verbal and written communication skills

• The ability to work well as a member of a team and interact well with others

• Demonstrated initiative to resolve problems and respond to requests

• Strong organizational skills and keen attention to detail

• Prior experience managing digital records

Minimum Qualifications

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Anticipated Hiring Range $38,500 Position Type Permanent Full-Time Number of Hours per Week 40 Number of Months per Year 12 Salary Band Range $34,602 - $58,870 Salary Grade For administrative purposes during the implementation of Career Banding this Journey level position is considered a Salary Grade 61

Posting Text

Open Date 06/14/2024 Close Date 06/30/2024 Open Until Filled No Special Instructions to Applicants

Applicants must apply online in order to be considered.

Please include a cover letter, resume, and a list of references (with complete contact information).

Applicants must upload a DD-214 if claiming Veteran's Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

AA/EOE

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.

Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.