Administrative Support

Lowell Community Health Center Lowell , MA 01850

Posted 6 days ago

The Office-based Addiction Treatment program (OBAT) Administrative Assistant ensures all patients and visitors to the OBAT program are greeted and welcomed utilizing excellent customer service skills. This position helps promote and maintain a well-coordinated and efficient operation in an atmosphere that promotes a positive and professional experience for our patient population. Helps ensure all patient mandatory program reports to the state are completed in a timely manner. Ensures all patient's demographics and insurance information is updated. Maintains a contact with the Program Manager to alert clinical/nursing staff to walk-in patients or those patients presenting with an emergent need. The OBAT Administrative Assistant works collaboratively with other members of the front desk and health care team in order to provide superior patient care delivery.


  • Ensures all patients are welcomed patients in a friendly, courteous manner both on the phone and in person. Answers and returns all incoming calls, performs prescreening for program eligibility and destination. Makes, changes, and/or cancels appointments, inputs and/or updates demographic information, verifies insurance coverage, and assists patients in accessing help with applications for health care.

  • Manage LCHC OBAT spreadsheets and ensures timely state reporting

  • Communicate all reports needed to OBAT Program Manager by initiating reports, ensuring patients have appropriate and timely appointments and facilitating completion and forwarding of reports

  • Communicate need for disenrollment's and ensure this process is initiated and followed-through with forwarding to the state.

  • Helps troubleshoot issues/problems that arise relevant to OBAT operation/scheduling.

  • Provides and helps ensure the provision of excellent customer service to both external customers (e.g., patients, hospital staff, etc.) and internal customers (providers, medical records staff, business staff, etc.)

  • Distributes appropriate medical forms to clients for documentation. Assists patients, when needed, in completing State required forms and medical history forms, or asks other staff to assist patient when language appropriate.

  • Communicates any delays in provider availability to patients.

  • Collects and distributes mail and messages. Performs a variety of clerical duties.

  • When bi-lingual may assist with interpretation for providers and staff when necessary.

  • Attends OBAT staff meetings and LCHC all-staff meetings. Attends appropriate training programs as they are available.




High school graduate or equivalent.


Minimum of 1 year's experience in a customer-service-related position, preferably in a health care setting. Good typing/keyboard skills, computer skills required.


Bilingual in English and/or Spanish/ Portuguese preferred.

Other Job Information (if applicable):40 hours a week; 1 to 2 evenings per week until 8 pm and 1 to 2 Saturdays per month.Work Schedule40 hours a week. 1-2 evenings a week until 8pm and 1-2 Saturdays a month.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Accs Administrative Assistant


Posted Yesterday

VIEW JOBS 2/14/2019 12:00:00 AM 2019-05-15T00:00 The ACCS Administrative Assistant provides administrative and clerical support by implementing clerical and administrative systems to support team members in maintaining productivity. Additionally, the Administrative Assistant maintains service, billing, utilization and program administrative protocols and serves as first point of contact for visitors, answers and directs calls to the appropriate party and provides other administrative support as needed. Job Duties and Responsibilities: * Welcome visitors and direct them to proper staff person. * Answer telephones and direct calls to proper party. Assist with and check phone messages. Maintain phone listings. * Direct questions to correct staff. * Assist with setting up rooms for staff trainings. * Maintain the fax and postage machine. Distribute faxes and mail to mailboxes. Ensure appropriate postage on outgoing mail. Maintain and update mailboxes, as needed. Send regular and express mail packages. * Order and maintain supplies such as envelopes, mailing materials, and stationary. * Schedule use of conference room(s). * Prepare forms for submission to Vinfen, i.e. Accounts Payable vouchers, cab vouchers, Charges for Services and Supports notifications, purchasing requests, PS money logs, etc. * Log all checks. * Audit money logs monthly. Update contingency loan payment information daily. * Process service delivery documentation by ACCS staff. Complete monthly billing through EIM for ACCS PS as directed by Team Leader. * Collect team appointments/schedules; prepare standard reports such as Staff Productivity Report, as directed by Team Leader. * Attend Staff Meetings, take minutes. * Create enrollment/rollover packets for PS and register new PS into clinical record keeping systems as needed. Log Events and Performance Measure information as directed by Team Leader. * Promote engagement, housing permanency, community tenure, achievement of greater self-sufficiency and successful completion of service for all PS. * Promote healthcare, employment and education services access for PS. * Perform other administrative support tasks such as typing correspondence, preparing spreadsheets, recording meeting minutes, and preparing record pick up from Iron Mountain. * May perform Rep-Payee duties as assigned by Team Leader. * Perform other related duties, as assigned. Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security! Our comprehensive and generous benefits package includes: * A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan * First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance! * Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!) * Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance * Flexible Spending Reimbursement Accounts (Health and Dependent care) * Voluntary Term, Whole Life, Accident and Critical Care Insurance * Generous paid time off (Employees scheduled to work 20 hours or more per week): * 15 days of Vacation per year * 11 Paid Holidays * 10 Sick Days per year * 3 Personal Days per year * Educational Assistance and Remission Programs * $500 Employee Referral Bonus with no annual cap! * Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more! Founded in 1977, for 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with 2,800 employees in eastern Massachusetts and Connecticut. My Vinfen. My Community. My Job. Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. * Minimum of high school diploma or equivalent required * One to three years related experience in an administrative support function strongly preferred * Strong organization and communication skills * Strong computer skills, experience with Microsoft Office required * Ability to work both independently and as a part of a fast paced team environment * Driving may be a requirement for this role either using a Vinfen vehicle or personal vehicle. A valid US driver's Vinfen Lowell MA

Administrative Support

Lowell Community Health Center