The Office-based Addiction Treatment program (OBAT) Administrative Assistant ensures all patients and visitors to the OBAT program are greeted and welcomed utilizing excellent customer service skills. This position helps promote and maintain a well-coordinated and efficient operation in an atmosphere that promotes a positive and professional experience for our patient population. Helps ensure all patient mandatory program reports to the state are completed in a timely manner. Ensures all patient's demographics and insurance information is updated. Maintains a contact with the Program Manager to alert clinical/nursing staff to walk-in patients or those patients presenting with an emergent need. The OBAT Administrative Assistant works collaboratively with other members of the front desk and health care team in order to provide superior patient care delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures all patients are welcomed patients in a friendly, courteous manner both on the phone and in person. Answers and returns all incoming calls, performs prescreening for program eligibility and destination. Makes, changes, and/or cancels appointments, inputs and/or updates demographic information, verifies insurance coverage, and assists patients in accessing help with applications for health care.
Manage LCHC OBAT spreadsheets and ensures timely state reporting
Communicate all reports needed to OBAT Program Manager by initiating reports, ensuring patients have appropriate and timely appointments and facilitating completion and forwarding of reports
Communicate need for disenrollment's and ensure this process is initiated and followed-through with forwarding to the state.
Helps troubleshoot issues/problems that arise relevant to OBAT operation/scheduling.
Provides and helps ensure the provision of excellent customer service to both external customers (e.g., patients, hospital staff, etc.) and internal customers (providers, medical records staff, business staff, etc.)
Distributes appropriate medical forms to clients for documentation. Assists patients, when needed, in completing State required forms and medical history forms, or asks other staff to assist patient when language appropriate.
Communicates any delays in provider availability to patients.
Collects and distributes mail and messages. Performs a variety of clerical duties.
When bi-lingual may assist with interpretation for providers and staff when necessary.
Attends OBAT staff meetings and LCHC all-staff meetings. Attends appropriate training programs as they are available.
High school graduate or equivalent.
Minimum of 1 year's experience in a customer-service-related position, preferably in a health care setting. Good typing/keyboard skills, computer skills required.
Bilingual in English and/or Spanish/ Portuguese preferred.
Other Job Information (if applicable):40 hours a week; 1 to 2 evenings per week until 8 pm and 1 to 2 Saturdays per month.Work Schedule40 hours a week. 1-2 evenings a week until 8pm and 1-2 Saturdays a month.
Lowell Community Health Center