Administrative Support IV - NSO

Intermediate District 287 is looking for a qualified Administrative Assistant for an opening at Northern Star Online!

Intermediate District 287 is a West Metro school district for unique learners. Our healing community works together to achieve racial equity. We value diverse perspectives and life experiences and our strategic vision includes hiring and retaining racially diverse and racially conscious staff across all levels of our organization.

Summary of Scope Classification
This class is accountable for performing a wide variety of administrative functions requiring an understanding of customer service skills and organizational procedures.

Education and Experience Requirements
Two (2) years experience above the routine clerk level in administrative and office support work. Requires experience providing customer service and working with the public and with a variety of database software, desktop computers, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Substitution Allowed:
College or Vocational Education, in customer service and business office skills may be substituted for the General Experience on the basis of an equivalent number of fifteen (15) semester hours equaling one-half (½) year of experience to a maximum of one (1) year.

Knowledge, skills, and abilities
Excellent verbal and written communication skills.
Strong skills in a customer-centric approach to problem-solving
Strong interpersonal skills, ability to actively listen and address customer concerns effectively.
Proficiency in using computer applications and customer service tools; experience with ticketing systems is a plus
Multitasking and time management skills to handle various inquiries simultaneously.
Ability to:
write grammatically correct email correspondences
interact with individuals from diverse backgrounds for different purposes in different contexts;
foster a positive and effective working environment and cooperative working relationships;
work independently and follow through on assignments with minimal or no direction;
set priorities which accurately reflect the relative importance of job responsibilities;
perform effectively in environments with workload changes and competing demands with minimal direction;
enter accurate data, review for accuracy, and perform functions to develop and create data reports;
maintain confidentiality when handling sensitive and personal information;
recognize, recommend, and provide input into the implementation process of a more effective method to work operations

Essential Functions
Provide Exceptional Customer Support
Respond to inquiries via phone, email, chat, or other communication channels promptly and professionally.
Address student, parent, and faculty concerns with empathy and a solutions-oriented approach.
Ensure a positive and supportive interaction with every customer.
Assist students, parents, schools, and teachers with basic information about enrollment, system navigation, and programmatic questions.
Support Ticketing System Management
Triage all incoming inquiries and accurately assign tickets to appropriate staff members.
Ensure timely ticket assignments and maintain excellent records of necessary student information within ticketing and student information systems.
Answer all incoming phone calls and ensure accurate and timely follow-up.
Administrative Tasks
Assist with administrative tasks to support course request review, course enrollment, and student information system data entry.
Ensure accuracy of course requests, student information system data, and other data and tasks as needed.
Collaboration and Continuous Improvement
Collaborate with other departments, such as technical support, academics, and student support to resolve customer issues and improve practices.
Participate in ongoing training to stay updated on school policies, programs, and customer services skills.
Offer suggestions for process improvement to enhance the customer experience.

Pay & Benefits:
Pay Range: $22.80 - $23.85
Generous Benefits: Medical (including infertility benefits), dental, life insurance, long-term disability insurance, paid leave, pension, optional 403b, and an incredible employee assistance program (includes 6 free counseling sessions)

Commitment to Equity: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

Interview Process:

Application deadline is May 31, 2024

Website: https://www.district287.org/workingat287
Email: hr@district287.org
Twitter: #287edchat