Administrative Support Associate III - Gcic Supervisor

Class Summary

Job Description

This position is assigned to the Gwinnett County Police GCIC Unit and performs a variety of supervisory duties in support of the GCIC/NCIC Unit operations. This role ensures department employees adhere to Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) policies that pertain to Criminal Justice Information Systems (CJIS) network operations. This includes providing training, initial certification, recertification and reviewing work performed for policy conformance. Incumbents supervise staff, handle complex customer complaints, maintains supplies and equipment, and oversees GCIC/NCIC entries for correctness. This position serves as the agency Secondary Terminal Access Coordinator (TAC) and requires a high degree of confidentiality.

Essential Duties

• Serves as the Agency's secondary Terminal Agency Coordinator (secondary TAC)

• Supervises staff to include prioritizing and assigning work; shift scheduling; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations

• Serves as a lead to staff including assigning and monitoring work and providing direction.

• Reviews and research complex customer service issues related to GCIC/NCIC

• Initiate and process payroll and personnel action changes. Maintains personnel files

• Maintains level of supplies and orders equipment as needed

• Completes special projects as assigned by the manager

• Oversees and validates GCIC/NCIC entries and ensure they are properly entered, modified, cleared, and canceled

• Oversees the field training program for lower-level staff on certifications, software programs, procedures, and concepts related to GCIC/NCIC functions

• Serves as a liaison to other departments and agencies, including GCIC and requires a high degree of confidentiality

• Performs other duties of a similar nature or level

Other Job Requirements/Information

• This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing.

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required to include motor vehicle & criminal histories, and fingerprinting.

• This job requires on-call rotation and after hours, weekends, and/or holidays.

Grade

The grade for this position is B23(1). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma or G.E.D. and up to one year of specialized or technical training in administrative support or related field and

• Four years of administrative support or related office experience or

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Qualifications in addition to the above minimum qualifications

• Four or more years of administrative support or related office experience

• Full TAC certification within 6 months

• CJIS Network Operator certification within 90 days

• Field Training Officer Program certification within 12 months

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.