Administrative Support Associate III

Job Title: Administrative Support Associate III

Department: Emergency Medical Services

Hiring Range: $19.66 - $22.96

Compensation Grade: 2003

Compensation Pay Range: $19.09 - $26.72

Posted Internally and Externally

Job Posting End Date: June 30, 2024

Buncombe County Emergency Services Department is hiring for an Administrative Support Associate III. This position will be a Liaison between Billing and EMS, processing payments, collecting patient insurance information around EMS billing, and entering supplier invoices for payments.

This position will work an 8am - 5pm schedule from Monday to Friday and will be in-person at 164 Erwin Hills Rd, Asheville NC 28806 with limited remote work flexibility.

Purpose of the position:

The purpose of this position is to provide administrative support to ensure efficient operations of a program, or department.

Minimum Education, Training and/or Experience (required at time of hire): High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.

• Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.

• Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.

• Maintain and order office supplies, as assigned and when needed.

• Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.

• Perform accurate and timely data entry; post or file client data as required.

• May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.

• Perform basic research and compile documents needed for various reports and management-level documents.

• May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers, and prepare required cash reports.

• Assist with special projects and duties as requested.

• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of general office or work unit procedures, methods, and practices.

• Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.

• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.

• Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow.

• Ability to record and compile information with tedious attention to detail.

• Ability to learn and independently apply laws, departmental rules, and regulations.

• Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.

• Ability to use judgment in coordinating and monitoring office procedures and workflow.

• Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.

• Ability to schedule and coordinate a variety of appointments, meetings and/or conferences.

Knowledge, Skills, Abilities:

• Knowledge of general office or work unit procedures, methods, and practices.

• Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.

• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.

• Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow.

• Ability to record and compile information with tedious attention to detail.

• Ability to learn and independently apply laws, departmental rules, and regulations.

• Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.

• Ability to use judgment in coordinating and monitoring office procedures and workflow.

• Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.

• Ability to schedule and coordinate a variety of appointments, meetings and/or conferences.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.