Administrative Support Associate - Cashier

Working Title Administrative Support Associate

• Cashier Position Number T10421 Department AFH Cashier Department Homepage http://www.ecu.edu/cashier/ Advertising Department CASHIER'S OFFICE Division Administration & Finance Classification Title Admin Support Associate Competency Level 1

• Contributing Number of Vacancies 2 Full Time Equivalent (FTE) 1.00 Hourly Salary Rate/Range 15.00 Work Schedule M-F, 8am-5pm Position Location (City) Greenville Position Type Temporary Staff Job Category Staff

• Office/Clerical Primary Function of Organizational Unit

The University Cashier's Office serves as the central collection center for student accounts receivable and for receipting of State funds through departmental deposit. The primary purpose of this office is the billing, receiving, depositing, disbursing, accounting and the financial record keeping of student tuition, fees and related charges as well as other State funds deposited and in the custody of the office and finally safeguarding these funds until deposited with the State Treasurer and/or a designated commercial bank.

Job Duties

Cashier responsibilities include, but are not limited to:

• Receive and accurately key payments (cash, check, and debit card) for student accounts and Third Party payments.

• Review and process Faculty/Staff Tuition and Fee Waivers.

• Open, sort, proof (for accuracy) and process (including data entry in Banner Student A/R module) payments received by mail.

• Provide excellent customer service to students, parents, staff, faculty, and any others that interact with the Cashier's Office.

• Release student account information in accordance with FERPA (Family Education Rights to Privacy Act).

• Sign into the Cisco Finesse phone system daily and assist with Level 2 Cashier calls that require more complex attention and research.

• Balance cash drawer daily, complete balance sheet, submit deposit to Departmental Cashier, and report any out of balance issues in accordance with University policy.

• Assist students with questions regarding 3rd party systems such as TouchNet.

• Assist students with refund and tuition payment plan questions and issues.

This is a "customer service" driven position requiring above average communication skills and professionalism.

Minimum Education/Experience

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification Required by Statute or Regulation Preferred Experience, Skills, Training/Education License or Certification Required by the Department Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.

• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

• All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.

Job Open Date 06/06/2024 Job Close Date 06/13/2024 Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/70267 AA/EOE

East Carolina University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST.