Administrative Support Associate

Description

Under general supervision, the Administrative Support Associate performs general administrative support tasks that assists the department in achieving operational goals and objectives.

Posted pay range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Serves as initial point of contact for visitors, answers phone, emails and web-based inquiries. Provides information on what transit options are available and how to access these services.

• Assist in determining the eligibility of customers with disabilities who cannot access the regular bus service.

• Assist with the development of marketing materials, participate in public involvement activities and networking opportunities to promote public transportation in Round Rock.

• Data entry, track, review, reconcile and verify accuracy and completeness of data; maintains data; facilitates the processing of documents for approval and/or submission of documents through the appropriate workflow.

• Schedules and provides support for meetings, trainings, and events; maintains appropriate calendars; may coordinate travel for department and/or division.

• Provides basic technical support; submits Information Technology and Facility work tickets for assigned area.

• Drafts letters, memos, forms, general correspondence, and presentations using appropriate software.

• Compiles and prepares a variety of reports.

• May maintain content and update webpages for assigned area; maintains data in online databases

Experience and Training

• High School diploma or equivalent

• Two (2) years of clerical or administrative support experience. College credit may be substituted for experience on a year per year basis.

Certificates and Licenses Required

• Demonstrated knowledge of modern office software (i.e., Microsoftt SharePoint, Teams, Word, Excel, Outlook)