Administrative Support Assoc

Lowe's Companies, Inc. Jacksonville , NC 28540

Posted 3 months ago

Purpose of Role:

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Administrative Support Associate, this means:

  • Being friendly, professional, and supporting internal customers (store leadership, HR, and Lowe's associates) and external customers.

  • Monitoring driver and associate scheduling to ensure merchandise can be delivered on time and stocked efficiently.

  • Engaging in safe work practices and encouraging others to do the same.

The Administrative Support Associate supports store leadership through administrative duties related to staffing, scheduling, training, compliance, and payroll. This associate maintains paperwork, organizes the break and training rooms, and updates time and attendance records. This associate also supports a strong safety culture by handling all administrative tasks related to Worker's Compensation, General Liability, and Auto Claims. To be successful, the Administrative Support Associate must be organized an able to balance many administrative tasks throughout the day. The Administrative Support Associate works closely with Human Resources, Store Managers, and Assistant Store Managers to relieve administrative burden and allow these roles to focus on strategic and people leadership activities.


Customer Service

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

  • Demonstrates sincere appreciation to customers.

  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.

  • Secures interview rooms, prints hiring process materials, and greets and escorts candidates during their onsite interview day.

  • Assists in new associate onboarding/orientation by verifying I-9 forms and other information in HR systems, administering drug screens, and preparing new associate paperwork/materials.

  • Creates and distributes name tags as well as work-related equipment to associates.

  • Reviews the staffing planner and assists in the temporary/seasonal transition.

  • Plans and supports in-store events (e.g. safety and employee appreciation activities) sponsored by Lowe's.

  • Generates, distributes, and maintains business-related reporting for store leadership


  • Supports delivery activities in the stores by monitoring and maintaining driver and back-up driver Driver Qualification Files (DQFs).

  • Maintains and tracks associate schedule and attendance requirements, including: schedule availability and reporting for associates, predictive scheduling, scheduling requests, shift patterns, and rest breaks.

Clean and Safe Stores

  • Partners with Asset Protection team to understand camera room expectations and reporting incidents to train other associates on procedures.

  • Ensures brand management in posters within break rooms, training rooms, etc.

  • Checks break rooms, training room, restrooms are clean and organized; if not, takes appropriate action to have partners help in cleaning areas.

  • Monitors, tracks, and schedules training and maintenance of appropriate licenses (e.g., cardio pulmonary resuscitation (CPR), Red Vest Ready, OSHA, power equipment, product knowledge and vendor training).

  • Tracks and administers compliance activities, such as first aid and spill kits, and health and safety activities and processes.

  • Maintains physical documents for I-9 recertification, employee health and safety posters, employee documents, garnishment forms, mail, faxes, etc.

  • Processes termination same-day pay, distributes money network cards to associates for pay, routes garnishments to the Associate Care Center, and manages Equifax forms for payroll.

  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.

  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

Required Education/Experience

Minimum Qualifications

  • 1 year of experience in a retail environment.
  • 2 years of experience administrative experience such as processing data, scheduling, monitoring and tracking information, and using office software.
  • 1 year of experience administering confidential staff information such as personnel files and employment compliance data.
  • 1 year of experience in a cross-functional team environment with exempt and non-exempt staff.

Preferred Qualifications

  • Bachelor's Degree in Business or a related field.
  • 2 years of experience in a retail environment or equivalent and relevant work experience.
  • 2 years of experience in a cross-functional team environment with exempt and non-exempt staff.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Apply Now Save Job View Saved Jobs Email Job

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Associate Clerk Onslow Memorial Hospital

Aramark Corporation

Posted 2 weeks ago

VIEW JOBS 9/3/2019 12:00:00 AM 2019-12-02T00:00 Overview About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter. Description Job Summary: Welcomes and accommodates guests and staff in an effective and courteous manner. Answers external and internal telephone calls, taking and delivering messages as needed. May be required to complete the night audit and balance daily transactions if needed. Essential Tasks and Responsibilities: * Verifies all cashiers balance reports, credit card vouchers and other approved vouchers. * Maintains guest accounts. * Prepares registration cards for next day arrivals. * Reviews and reconciles audit reports and run final audit. * Participates in the Manager on Duty program from 11pm – 7am. * After training, must display a working knowledge of emergency procedures so that employee and guest safety will be insured. * Assists in coordinating registration functions. * Actively performs and participates in daily checklist tasks that include: * Proper telephone service techniques and PBX operation.. * Full understanding and utilization of the property management system. * Assisting all guests in any way possible. * Issuing and monitoring safety deposit boxes. * Participates in Quality Assurance Programs that include daily inspections and reviews to address areas in need of improvement. * Assists with storing and inventorying of supplies necessary to perform daily operations. * Communicates closely with all departments to ensure a seamless guest experience. * Performs any or all other duties as assigned by management. Qualifications Minimum Education: Knowledge of basic accounting preferred. Minimum Experience: Minimum of two years experience in a similar position. Minimum Skills/Abilities: Must have the availability to work flexible hours. Aramark Corporation Jacksonville NC

Administrative Support Assoc

Lowe's Companies, Inc.