Administrative Support Assistant - Bilingual (Dental Clinic))

Administrative Support Assistant - (Dental) Bilingual

(Mobile dental bus and pediatric dental clinic)

"Follow Your Calling, Find Your Career"

Pay Range: $20.00 - $23.75/hour

This is a non- exempt (hourly) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

About Us

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease".

Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations."

Position Summary

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

Essential Functions

Provide administrative support to internal departmental staff

Respond to inquiries and resolve administrative issues that may arise

Prepare written correspondence such as memos, forms and emails

Create, maintain, organize and enter information into databases and use various computer applications

Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

Operate mail systems and coordinate the flow of information, internally or externally

Schedule, confirm and maintain meetings, events, and schedules

Compose, type, and distribute information such as meeting notes, agendas, and general information

Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

Minimum Qualifications

Experience:

Minimum of two years of administrative experience

Education:

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

May require a North Carolina or South Carolina Driver's License

May require County Driving Privileges

May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

Bilingual (Spanish and English) proficiency oral and written: strongly preferred

2 years dental assistant or front desk experience

Be willing to drive dental bus as needed

Knowledge, Skills and Abilities

Knowledge of

Administrative and clerical procedures and systems using various computer applications, managing files and records

Principles and processes for providing customer and employee services

Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

Customer service

Coordination and organization

Judgment and decision making

Time management

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Building Trust: Interacting with others effectively to build confidence in one's intentions and those of the organization

Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive

Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently

Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization

Computer Skills

Data entry

Intermediate use in various computer applications.

Proficient in various computer applications including Microsoft Office Suite

Compensation and Benefits

In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.