Administrative Support Assistant

This is a part-time position and is ineligible for benefits.

JOB SUMMARY

Under the general direction of the Animal Services Manager, provides respectful, courteous, and friendly customer service to all residents, business owners, and property owners. Candidate displays composure, a helpful attitude, integrity, and professionalism in all circumstances, including stressful and other adverse conditions. Primary duties include administrative/front office duties including some minor animal handling.

The Administrative Support Assistant will have an opportunity to work in a community that is one of the fastest growing and most exciting suburbs in the USA. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

High School Diploma or General Equivalency Diploma (GED) is preferred. One or more years of work with animals or animal organizations, customer service, or related experience preferred.

LICENSES OR CERTIFICATES

• Must be bondable.

• Must have a valid Texas Driver's License.

LANGUAGE SKILLS

• Ability to read, write, and speak English fluently.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

• Bilingual communicative skills are preferred.

OTHER SKILLS & ABILITIES

• Skilled in providing excellent customer service.

• Ability to establish and meet deadlines.

• Must be self-motivated.

• Basic animal related knowledge.

• Ability to lift animals into a transport vehicle unassisted.

• Skilled in applying independent judgment and personal discretion.

• Ability to establish and maintain good relationships with managers and other personnel.

• Demonstrate a willingness to perform duties in a team environment.

• Skills coordinating and managing multiple projects and/or assignments.

• Work effectively when surrounded by loud noises.

• Must have basic skills in personal computer operations to include Microsoft Office suite.

REASONING ABILITY

• Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.

• Ability to perform essential functions of the job, must be able to type; understand and carry out oral and written directives; work well under pressure and stress; handle multiple tasks; prioritize and organize work assignments; maintain a pleasant and friendly demeanor at all times.

• Ability to comprehend policies, procedures, regulations, organizational structures etc. in a short time frame.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee must be able to push, pull, and lift up to 50-75 lbs. unassisted; walk, bend, stoop, reach, kneel, stoop, bend, twist, climb, see, talk, hear, and write. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works in an office environment. Position requires work indoors; and work in adverse environmental conditions to include hazardous conditions including mechanical, electrical, fume odor, dust/mist, chemical, and toxic waste hazards and other solid waste substances, and exposure to insects, noxious plants, snakes, etc.

ESSENTIAL JOB FUNCTIONS

• Ability to provide enforcement related services with utmost professionalism, positive attitude, and a customer service mindset including with irate citizens.

• Responds, orally and in writing, to requests for code interpretation and applications from citizens.

• Prepares and maintains accurate records, compiles data and reports, verify medical records, processes adoptions, reclamations, transfers, surrenders, and maintain orderly office space.

• Coordinates related projects with other Town departments and outside agencies.

• Adheres to personnel, safety, and departmental rules and regulations.

• Informs supervisor of all work-related activities.

• Assists other co-workers as needed.

• Performs other duties as assigned.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.