Administrative Support Assistant Iii- Solid Waste

About Our Job

Who We Are

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services.

For more information, please visit the DOTI website.

Solid Waste Management provides trash collection service, hazardous waste removal, recycling, and a composting program for single family Denver homes and multi-family dwellings with up to seven units, municipal facilities, and Denver Public Schools. The agency's Graffiti Removal Program removes graffiti from private and commercial property and the public Right-of-Way. The Keep Denver Beautiful campaign is housed in this agency. The Solid Waste Management team is looking for a ASA III to be apar of our team.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $20.00-26.00 an hour. We also offer generous benefits for full-time employees which include but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. This position may be potentially a hybrid position after probationary period.

In this position you can expect to work on site at the Wastewater Building, 5 days a week.

What You'll Do

The Solid Waste Management team has an opening for an Administrative Support Assistant III. Job duties and responsibilities of this position include, but are not limited to, the following:

• Manages approximately 40 inbound phone calls daily. Ability to use 2-way radio and respond to emails

• Explains and clarifies rules, processes, and procedures, answers questions, and resolves a variety of problems accurately within a defined scope

• Operates computer equipment to input accurate, valid, and complete data and to examine and evaluate a variety of information to determine correctness, completeness, and adherence with requirements. Verifies and corrects information as needed

• Compile, organize, interpret, and communicate data and results concisely.

• Typing and/or data entry with minimal errors.

• Organizing and managing time effectively.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

• Performs other related duties as assigned

About You

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience in Customer Service Field, Call Center, or Collections

• Clerical and/or Data Entry Experience

• Ability to Multi-Task and work in a fast-paced, call center environment

• Proficiency working on a computer

• Strong/confident phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Great Communication Skills/ability to adapt/respond to all types of communication types

• Great Problem-solving aptitude

• Attention to Detail

• Bilingual Spanish/English desired

• Previous experience with Salesforce, Rubicon and/or Zuora a plus

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Two (2) years of clerical experience.

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

• License/Certifications: By position, requires a valid Driver's License at the time of application.

• Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until July 08, 2024. Please submit your application as soon as possible and no later than July 07, 2024 at midnight to ensure consideration.

The application deadline must be communicated according to updates to the Colorado Equal Pay for Equal Work Act.

About Everything Else

Job Profile

CC1494 Administrative Support Assistant III

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$20.26 - $30.39

Starting Pay

$20.00-26.00 an hour

Agency

Dept of Transportation & Infrastructure

Assessment Requirement

Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.