Administrative Staff Specialist (Regional Operations Manager)

Administrative Staff Specialist (Regional Operations Manager) W0130 Job no: 5024249 Work type: Full-Time (Salaried) Location:

Norfolk, Virginia Categories: Administrative Services, Health and Human Services Title: Administrative Staff Specialist (Regional Operations Manager) W0130 State Role Title:

General Admin. Supv. I/Coord. I Hiring Range: $61,506 - $66,865/yr.

Pay Band: 4 Agency: Department of Social Services Location: EASTERN REGIONAL & LICENSING Agency Website: www.dss.virginia.gov Recruitment Type: General Public

• G Job Duties At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence.
  
  Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being.
  
  We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them. In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching

• Employee Benefits. The Virginia Department of Social Services, Division of Local Engagement and Support is currently seeking an Administrative Staff Specialist (Regional Operations Manager) for the Eastern Regional Office.
  
  This position is responsible for managing the administrative operations of the Regional Office by providing procedures and guidance to staff and coordinating daily operations. May supervise administrative/clerical staff. Serve as liaison with landlord.
  
  Acts on behalf of Regional Director in his/her absence on designated matters. Coordinate with Regional Director, Regional Administrative Manager (RAM), Licensing Administrator and Quality Assurance Supervisor to ensure efficient and effective administration and operational support to enhance the program operations of their respective divisions. Serves as liaison with Benefit Programs and Family Services' staff housed in Regional Office and provide assistance as needed/requested.
  
  Minimum Qualifications Combination of education, training, and experience that demonstrates the ability to successfully perform the duties of the position. Considerable experience in the human services field, particularly in the areas of administration or operations. Experience completing administrative functions that support daily operations.
  
  Competency in Microsoft programs, to include Excel. Must possess a valid driver's license. Considerable knowledge of business processes with the ability to:
  
  Correct minor technical issues with state provided equipment, Analyze workplace concerns and find creative solutions Provide quality customer services, internally and externally Communicate clearly and concisely, both orally and in writing Ability to work independently and as a team member Demonstrated ability to manage multiple tasks and prioritize schedule Key competencies: Influence Others

• The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all. Work Productively

• The ability to approach work with organization, planning, and care to deliver work that is complete and accurate, meets quality and delivery standards. The individual who is effective in this competency follows up with others to ensure that expectations have been met and commitments have been fulfilled. Build Relationships

• The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all. Grow Expertise

• The ability to apply and grow functional and technical knowledge and skills to do the job at a high level of accomplishment; demonstrates the flexibility and openness to different and new ways of doing things; in charge of own professional development. Lead Others

• Through trust, empowerment, and teamwork, create an environment that supports diverse perspectives, fairness, dignity, compassion, and creativity. The ability to work with and influence others to achieve common goals.
  
  Additional Considerations Social Services experience at either the state or local level. Certification as a State Notary Public for the Commonwealth. Experience related to expenditures and purchases using eVA and FAAS.
  
  Experience contributing to the development of practices and processes for efficient operations. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
  
  Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
  
  VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
  
  To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided.
  
  Multiple positions may be filled from this recruitment within 90 days of the closing date. The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship.
  
  VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
  
  Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply. Contact Information Name:
  
  VDSS - Division of Human Resources Phone: dssrecruitmentdss.virginia.gov Email: dssrecruitmentdss.virginia.gov In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
  
  Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. Advertised: 11 Sep 2024 Eastern Daylight Time Applications close: 24 Sep 2024 Eastern Daylight Time