Administrative Specialist

Job Posting

Important Recruitment Information for this vacancy

Job Posting closes: open until filled

Required documents (including transcripts) must be uploaded by close date. Incomplete applications will not be considered.

Agency Information:

Kansas Department for Children and Families | www.dcf.ks.gov

Prevention & Protection Services

Administration/Topeka

About the Position

• Who can apply: External

• Classified/Unclassified Service: Classified

• Full-Time/Part-Time: Full-Time

• Regular/Temporary: Regular

• Work Schedule: Monday through Friday

• Eligible to Receive Benefits: Yes

• Veterans' Preference Eligible: Yes

Compensation: $31,262.40 annually. Salary may be dependent upon the candidate's qualifications and experience.

Employment Benefits

In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:

• Health Insurance including medical; dental; vision (plus optional partner/dependent coverage at reduced cost)

• Creation of and contribution to your, personal KPERS defined Retirement benefit

• 9-10 paid, annual holidays

• 12 paid, annual vacation days

• 12 paid, annual sick days

• 1 paid Discretionary Day

• Your personal life insurance policy equal to 150% of your starting salary

• This benefits package represents additional annual compensation.

Visit the Employee Benefits page for more information.

Position Summary & Responsibilities

The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!

Monitors the Web and Fax queues for reports of children in need of care or suspected child or adult abuse/neglect/exploitation, reviews all information provided by the reporter, completes a priority assessment to determine the urgency of the report, and documents the priority level by using the designated procedure.

Handling inbound calls from customers, listening to customers' needs or issues regarding the reporting process. Providing helpful solutions to their problems or requests for notification letters. Provide accurate answers to their queries and concerns. De-escalating situations involving dissatisfied caller, offering patience, assistance, and support. Guide callers through troubleshooting and navigating the hotline website.

Maintains databases concerning internal and external entities that must receive notification of reports received by KPRC, manually sends reports to entities that must receive notification of reports received by KPRC, manually sends letters to reporters that have requested notification of reports made to KPRC, and maintains documentation of requests made and completed by reporters who want letters sent regarding reports made to KPRC.

Maintaining database records to ensure accuracy of participant records. Assists with KIPS data cleanup by following a step-by-step guide that eliminates duplicate people records.

Attend trainings, conferences with supervisor and unit meetings. Assist in preparing training packets for new and existing staff. Complete additional projects, or assignments and assist in training new staff as requested by supervisor. Completes other administrative duties upon request.

View the full position description: http://content.dcf.ks.gov/hr/careers/K0161833.pdf

Qualifications

Education: High School Diploma

Minimum Qualifications:

• Two years of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency.

• This employee must have the ability to communicate clearly in person, by phone and in writing. The employee is expected to have the ability to apply proper interviewing techniques, knowledge and application of ethical standards, principals. The employee must be able to develop cooperative and satisfactory contacts with the general public, collaterals, and other professionals.

Post-Offer, Pre-employment Requirements:

• Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

• Tax Clearance: If offered a position of employment, a valid/current Kansas Tax Clearance Certificate must be submitted. Visit the KDOR Tax Clearance Request Information page for more information.

Recruiter Contact Information

Email: DCF.Recruitment@ks.gov

Please reference this Job ID Number: 212671

Job Application Process

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page.

*This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page.

*This information is included on all your job applications.

• Start your draft job application, upload other required documents, and Submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

• Email - sent to the Preferred email on the My Contact Information page

• Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Required Documents* for this Application to be Complete

Upload these on the Careers

• My Job Applications page

• State of Kansas online application

• Resume

• Cover letter

• Transcripts (if educational requirements are listed for this position)

If degree is a requirement listed, transcript must show proof of graduation or degree obtained.

• DD214 (if you are claiming Veteran's Preference)
• Required documents (including transcripts) must be uploaded by close date. Incomplete applications will not be considered.

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents".

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.