Administrative Specialist (Area Desk Coordinator)

Title: Administrative Specialist (Area Desk Coordinator)

Employee Classification: Administrative Specialist

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Housing

Department: UNT-Housing-Admin-163800

Job Location: Denton

Salary: $33,660

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth.

We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education.

We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas:

Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe and inclusive living environments, fostering student connections and campus engagement, and providing diverse learning opportunities.

Position Overview

The Administrative Specialist ensures the implementation of consistent desk operations to meet the needs of residents and guests at all on campus housing front desks through: supervision of assigned student staff; coordination of front desk staffing in an area of residence halls on campus; communicating regularly and collaboratively with departmental and campus partners; ensuring consistent application of customer service standards by student staff; and maintaining proper recordkeeping and documentation.

Minimum Qualifications

Associate's degree and three years' of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

Exceptional customer service skills. Intermediate Microsoft Office skills.

Knowledge of accounting/budgeting procedures. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.

Ability to conceptualize, plan and organize multiple assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

Previous experience in a Housing and Residence Life or similar experience with a residential population.

Required License/Registration/Certifications

Job Duties:

• Supervision Maintains scheduling of student staff at front desks in their area; provides necessary coverage during business hours if needed. Directly responsible for time approval of assigned student staff.
  
  Coordinates with supervisor for selection, training, and evaluation of student staff. Administers regular feedback to supervisees, appropriately confronts and documents personnel problems. Coordinates regular 1on1 and group meetings.

• Coordinating residence hall desk operations Coordinates residence hall front desk administrative processes and procedures. Communicates regularly with appropriate staff.
  
  Maintains appropriate confidentiality in student and staff matters. Maintains inventory of office supplies to support desk functions.

• Delivering customer service Ensures the implementation of customer service standards set by the department to provide welcoming and inclusive residential environments. Stays knowledgeable of departmental and University practices, programs, and services to meet student needs.

• Administrative support Collaborates with residence hall staff (including community directors and lead custodians), peers (including desk coordinators and assignment coordinators), and other departmental and campus partners to meet the needs of residents in a smooth and responsive manner by ensuring the effective operation of the front desks. Participates in departmental projects and committees as assigned.

Work Schedule:

Monday-Friday 8am to 5pm; Occasional evenings and weekends

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.