Administrative Specialist Iii-Bu (Public Request Unit)

The Seattle Police Department is seeking a dynamic, customer focused, detail-orientated Administrative Specialist III for the Public Request Unit.

The Public Request Unit provides customer services to citizens requesting a variety of information related but not limited to incident and/or traffic reports, criminal records history, CAD calls, concealed pistol licenses, and process fingerprint requests.Position Responsibilities:

• Provide quality customer service to individuals in person or by phone pertaining to information from Seattle Police Department's incident and/or traffic accidents, criminal history records, CAD calls and public disclosure requests.

• Uses multi-level law enforcement and related computer systems to search for information and to enter updates/modifications accordingly.

• Disseminate, evaluate, and interpret accurate and complete criminal history information to Seattle Police Department personnel and authorized outside individuals.

• Interpret information from computer systems generated by the courts, police data systems, and outside agencies.

• Performs basic problem solving.

• Review, verify and process criminal history record information, researching to find correct data and/or documents as necessary.

• Perform file maintenance functions as needed.

• Maintain security of work area and of confidential police files.

• Process Concealed Pistol Licenses and Pistol Transfer Applications.

• Process background checks and issues clearance letters when applicable.

• Fingerprint Seattle Police Department employment applicants, Firearm Dealers, Taxi Drivers, Entertainment Licensees, Burglar Alarm Identifications, and the public.

• Operate the cash register to process received payments.

• Perform other tasks as assigned by Administrative Support Supervisor or Records Manager.

Required Qualifications:

Requires three years of clerical support experience (or a combination of education, training and/or experience which provides evidence of the ability to perform work of the class).

Desired Qualifications:

• Willing to have close physical contact with the public during the fingerprinting process.

• Previous fingerprint processing/interpretation experience.

• Ability to work independently and adjust priorities on short notice.

• Experience answering multi-line phones.

• Ability to use Microsoft Word, Excel, and Outlook.

• Knowledgeable in use of the law enforcement and criminal justice computer systems, such as JABS, OMNIXX, RMS, CAD.

• Ability to maintain an in-depth working knowledge of all laws and ordinances affecting the dissemination of information.

• Ability to keep abreast of the changing laws, new technology and procedures which directly affect daily tasks.

• Ability to communicate clearly in written and oral communications.

• Ability to deal with the public and Department personnel in a professional and courteous manner through strong customer service skills.

Position Requirements:

• Obtain Washington Criminal Information Center (WACIC) and National Criminal Information Center (NCIC) certification within 6 months of employment.

• Must pass a Seattle Police Department background investigation.

• Must perform work onsite. No remote work option is available for this position.

About the Department:

The Seattle Police Department is comprised of approximately 1,600 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative, and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.

Additional Information:

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.  More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

The full salary range for this position is $35.89 - $40.30 per hour.

New employees begin at Step 1 of the pay progression, which is $35.89 hourly.   Current City employees' starting rate of pay will be based on Personnel Rules regarding promotions. This is a full-time (1.0 FTE) regular position with full benefits.  This is a Civil Service position eligible for overtime.

How to Apply:

Apply online at www.seattle.gov/jobs. Please refer to: Job Number: 2024-00822.  If you have any questions, please contact Melissa Tunkara at melissa.tunkara@seattle.gov.