Administrative Specialist II / Titling & Licensing Specialist I - 166397

Salary: $33,866.00 - $36,491.00 Annually Location : Marion County, SC Job Type: FTE

• Full-Time Job Number: 166397 Agency: Department of Motor Vehicles Division: Branch Office-Marion Opening Date: 06/28/2024 Closing Date: 7/5/2024 5:00 PM Eastern Class Code:: AA50 Position Number:: 60030292 Normal Work Schedule:: Monday

• Friday (8:30 - 5:00) Pay Band: Band 3 Hiring Range

• Min.: $33,866.00 Hiring Range

• Max.: $36,491.00 Opening Date: 06/28/2024 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov.
  
  All applications must be received by 5:00 p.m. on July 5, 2024. A resume may be included but will not be accepted or reviewed in lieu of an incomplete application. Follow the status of your application on-line.
  
  You will be notified of scheduled interviews and also the final disposition of the job. If you are having technical difficulties submitting your application on-line and need assistance, please contact 1-855-524-5627. Veteran Preference Statement:
  
  South Carolina is making our Veterans a priority for employment in state agencies and institutions. Job Responsibilities Do you have experience in customer service? Do you enjoy working with the public?
  
  Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The team at DMV values teamwork, commitment, and excellent customer service.
  
  Come join us and find the keys to your future This position is located at the Marion Department of Motor Vehicles (DMV) Branch Office in Marion, S.C. Responsibilities of the Titling & Licensing Specialist I • Examines, accepts, prepares, enters and prints all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
  
  Create and performs edits of the customer name and address fields. Manages business customer (banks, lienholders, insurance companices, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. Processes motor vehicle registration requests.
  
  Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. • Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Knowledgeable to verify visual eye screening by physicians eye statement or a SCDMV eye test machines, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
  
  Processes motorvoter applications. • Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer. • Collects all required fees and donations for the Gift of Life Trust fund.
  
  Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
  
  Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. • Manages and maintains transaction payments via cash, credit card, check or money order.
  
  Maintains records of products and documentation that are issued and destroyed per SCDMV policy. • Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.
  
  Minimum and Additional Requirements Minimum Qualifications • A high school diploma or equivalent, plus two years clerical experience. • Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests. Additional Requirements • The ability to retain knowledge of DMV policies and procedures.
  
  Has ability to explain policy and procedure to customers. • Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware. • Has the ability to work under pressure during peak workload periods. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection Tests. • The Titling & Licensing Specialist I reports directly to the Assistant Branch Supervisor I. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. • Tasks are completed in a climate-controlled office setting.
  
  The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.
  
  Accurate description of job duties. Preferred Qualifications Agency Preferred • Must have a high school diploma or equivalent plus clerical experience. Additional Comments What's in it for you?
  
  At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
  
  Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year. 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So, what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application.
  
  Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
  
  Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
  
  Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
  
  Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 It is very important that you update your answers to both the Agency-Wide and Supplemental Questions each time you actually apply for a position.
  
  By your responses, you affirm, agree and understand that all answers are true and accurate. Any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment. I acknowledge by responding with a "yes" that I understand this statement.
  
  Yes No 02 Do you have a high school diploma or equivalent? Yes No 03 This position has a salary of $33,866.00 and is nonnegotiable. Will you accept this salary if offered this position?
  
  Yes No 04 Do you live in the Marion area OR are you willing to commute if offered this position?
  
  Yes No 05 Do you have at least two years of continuous customer service experience that can be verified through past or present employers? Yes No 06 Do you have a valid driver's license?
  
  Yes No 07 If YES, please provide the license number and the state in which the license was issued. (Example DL987654321 / State Issued: SC) 08 Do you now, or have you ever, worked for the DMV or another State Agency? Yes, DMV Yes, another State Agency No 09 If YES, please include name of facility, job title, reporting manager's name, employment dates

If No, put N/A) 10 In the event that a TEMPORARY position comes open in this area, would you like your application from this posting to be considered? Yes No 11 Do you wish to claim Veteran Preference?

If yes, you must submit a copy of your DD Form 214 (Member Page 4 or Service Copy 2) with your job application in order to qualify and claim this preference. Yes No Required Question