Administrative Specialist II / Temporary Titling & Licensing Specialist - 165344

Salary: $14.25 Hourly Location : Statewide, SC Job Type: Temporary

• Full-Time Job Number: 165344 Agency: Department of Motor Vehicles Division: Branch Services

• Low Country Opening Date: 06/01/2024 Closing Date: 7/31/2024 5:00 PM Eastern Class Code:: AA50 Position Number:: 00000000 Normal Work Schedule:: Other Normal Work Schedule (Other):: MONDAY

• FRIDAY 8:15 A.M.

• 5:15 P.M. Pay Band: Band 3 Hiring Range

• Min.: $14.25 Hiring Range

• Max.: $14.25 Opening Date: 06/01/2024 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov.
  
  Applications will be accepted through 5:00 p.m. July 31, 2024. A resume may be included but will not be accepted or reviewed in lieu of an incomplete application.
  
  Follow the status of your application on-line. You will be notified of scheduled interviews and also the final disposition of the job. If you are having technical difficulties submitting your application on-line and need assistance, please contact 1-855-524-5627.
  
  Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions. Job Responsibilities THIS POSTING SUPPORTS THE DMV TEMPORARY TTITLING AND LICENSING POSITIONS IN THE LOW COUNTRY OF SC WHICH INCLUDE ALL OFFICES IN THE FOLLOWING AREAS:
  
  ALLENDALE, BAMBERG, BARNWELL, BEAUFORT, BLUFFTON, CHARLESTON, HAMPTON, LADSON, MONCKS CORNER, MT. PLEASANT, NORTH CHARLESTON, ORANGEBURG, RIDGELAND, ST. GEORGE, ST.
  
  MATTHEWS, & WALTERBORO. Do you have experience in customer service? Do you enjoy working with the public?
  
  Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Temporary Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service.
  
  Come join us and find the keys to your future This is a temporary position located in the Low Country area of South Carolina to include the locations listed above. Responsibilities of the Temporary Titling & Licensing Specialist • Examines, accepts, prepares, enters and prints all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. • Create and performs edits of the customer name and address fields. • Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. • Processes motor vehicle registration requests.
  
  Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses. • Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. • Answers customer inquiries, through various modes of communication such as telephone, email, or written correspondence pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. • Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer. • Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. • Knowledgeable to verify visual eye screening by physicians eye statement or a SCDMV eye test machines, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. • Processes motorvoter applications. • Collects all required fees and donations for the Gift of Life Trust fund. Reconciles and prepares individual daily reports and refund request documents. • Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
  
  Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. • Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. • Manages and maintains transaction payments via cash, credit card, check or money order.
  
  Maintains records of products and documentation that are issued and destroyed per SCDMV policy. • Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. Minimum and Additional Requirements Minimum Qualifications • A high school diploma or equivalent. Additional Requirements • The ability to retain knowledge of DMV policies and procedures.
  
  Has ability to explain policy and procedure to customers. • Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware. Has the ability to work under pressure during peak workload periods. • Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection Tests. • The Temporary Titling & Licensing Specialist reports directly to the Branch Supervisor or Assistant Branch Supervisor. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. • Tasks are completed in a climate controlled office setting.
  
  The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. • Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training. Preferred Qualifications Agency Preferred • A high school diploma or equivalent plus clerical experience. • Must complete a nationwide criminal background check to include finger prints prior to being certified to administer CDL knowledge skill tests. • Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests. • The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require.
  
  This move cannot exceed 30 miles from the current office. Additional Comments What's in it for you? At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities.
  
  We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So what are you waiting for?
  
  Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.
  
  Please complete the state application to include all current and previous work history and education. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
  
  Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
  
  Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions.
  
  Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 It is very important that you update your answers to both the Agency-Wide and Supplemental Questions each time you actually apply for a position. By your responses, you affirm, agree and understand that all answers are true and accurate.
  
  Any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment. I acknowledge by responding with a "yes" that I understand this statement. YES 02 Do you have a high school diploma or equivalent?
  
  Yes No 03 Do you live in the Low Country area which includes: Allendale, Bamberg, Barnwell, Beaufort, Bluffton, Charleston, Hampton, Ladson, Moncks Corner, Mt. Pleasant, North Charleston, Orangeburg, Ridgeland, St.
  
  George, St. Matthews, and Walterboro or will you be willing to commute if you are offered this position?
  
  Yes No 04 Please choose the top three (3) locations you would like to be considered for employment.
  
  Allendale Bamberg Barnwell Beaufort Bluffton Charleston Hampton Ladson Moncks Corner Mt Pleasant North Charleston Orangeburg Ridgeland St.
  
  George St. Matthews Walterboro 05 This is a temporary position that pays $14.25 per hour, are you willing to accept this salary if offered the position?
  
  Yes No 06 Do you have at least two years of continuous customer service experience that can be verified through past or present employers? Yes No 07 Do you have a valid driver's license? If yes please provide the license number and the state in which the license was issued. (Example DL987654321 / State issued:
  
  Georgia) 08 Please print your name exactly as it appears on your social security card. 09 Do you understand that before being certified to administer CDL knowledge skill test, you must complete a formal CDL test examiner course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection? Yes No 10 Do you now, or have you ever, worked for the DMV or another state agency? Yes, DMV Yes, another state agency No 11 If the answer to the above question is "yes", please include what agency, what state, what facility, what department, address/location, past reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving. (If No, put N/A) Required Question