Administrative Specialist II / Aiken / Front Desk / Reception

Job Responsibilities

With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

• This position is located at the 1135 Gregg Hwy, Aiken, SC 29801

Job Purpose

• Under general supervision, performs receptionist and administrative duties independently. Uses knowledge of operation and general office procedures to make independent decisions concerning processing of information and customer relations.

Job Functions

• Monitors the schedules of assigned clinical/medical staff to ensure maximum efficiency of patient care hours.

• Consistently backfills any canceled appointments.

• Collects payment from patients.

• Ensures compliance with DOFS policies and procedures.

• Greets patients upon arrival and is responsive to their needs.

• Provides exceptional customer service when answering the phone.

• Update demographic and financial information on patients through check in process.

• Supports the system that is in place to meet established access requirements for patients.

• Completes clinical service notes and all documentation in a timely manner that meets Federal/State/QA/CARF standards.

• Participates in supervision, trainings and agency meetings and complies with Corporate Compliance and Risk Management policy and plan.

• Participates in Cultural Affairs trainings and demonstrates effective use of social and interpersonal knowledge and skills.

• Preforms other duties as needed.

Minimum and Additional Requirements

State Minimum Requirements:

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Preferred Qualifications

Agency (Facility) Preferences:

• A high school diploma and two (2) years of clerical experience, or an associate's degree in secretarial science or other related field, or three years of clerical experience.

• Knowledge of general office procedures.

• Ability to utilize standard computer programs/equipment as well as ability to learn SCDMH operating systems.

• Employees receive general supervision and support from immediate supervisor.

• Ability to lift 5lbs.

• Operate a state vehicle (as applicable to position).

• Position is considered essential and may be called back during crises/disasters/emergencies.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Note: If any Agency/Internal Requirements are listed above, applicants must also meet those requirements to be considered for the position.

The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

• 15 days annual (vacation) leave accrual per year

• 15 days sick leave per year

• 13 paid holidays

• State Retirement Plan and Deferred Compensation Programs

ABMHC invites you to share our vision and passion for serving others!!!

• Take this opportunity to be part of a multi-disciplinary team that makes a difference in the lives of others.

• Gain valuable on the job training, expertise and skills in evidence-based treatment, problem solving, communication and networking.

• Be part of an innovative and diverse workforce of dedicated public mental health leaders.

• Receive personalized coaching from a licensed and experienced clinician, with the opportunity for clinical supervision for licensure.

• Opportunity for enhanced clinical training through conferences, consultation groups, and trainings on EBPs (Trauma Focused Cognitive Behavioral Therapy, DBT, Motivational Interviewing, Substance Use Disorders, EMDR).