Description of Work
Salary Grade: GN06 / Salary Range: $31,200 - $48,058
The Problem Resolution Group is located in the Quality Assurance section of Vehicle Services. This position is responsible to ensure the accurate and timely processing of vehicle titles and registration applications. This position conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration. This position processes refund request for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.
Knowledge, Skills and Abilities / Competencies
Applicants must submit an application that clearly reflects work experience that demonstrates the following:
Experience in reviewing detailed documents and records for accuracy and authenticity
Experience in customer service principles and practices such as customer satisfaction, resolving customer issues.
Experience in reviewing and processing information to determine a conclusion using policy and procedure guidelines.
Experience in using Microsoft Word, Excel, and Outlook
Knowledge in program policies, procedures information systems in order to communicate, and process information.
Minimum Education and Experience Requirements
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
Pamela V. Norfolk: 919-615-7233
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
State Of North Carolina