Administrative Specialist I

State Of North Carolina Nashville , NC 27856

Posted 4 days ago

Description of Work

Salary Grade: GN06 / Salary Range: $31,200 - $48,058

The Problem Resolution Group is located in the Quality Assurance section of Vehicle Services. This position is responsible to ensure the accurate and timely processing of vehicle titles and registration applications. This position conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration. This position processes refund request for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

  • Experience in reviewing detailed documents and records for accuracy and authenticity

  • Experience in customer service principles and practices such as customer satisfaction, resolving customer issues.

  • Experience in reviewing and processing information to determine a conclusion using policy and procedure guidelines.

  • Experience in using Microsoft Word, Excel, and Outlook

  • Knowledge in program policies, procedures information systems in order to communicate, and process information.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

Pamela V. Norfolk: 919-615-7233

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Support Specialist

Nash County

Posted 5 days ago

VIEW JOBS 1/13/2022 12:00:00 AM 2022-04-13T00:00 General Statement of Duties Benefits Supplemental Questions Performs a variety of responsible administrative support duties at a journey level requiring considerable knowledge of departmental rules, regulations, procedures and services. An employee in this class performs a variety of administrative support, records processing, operation of computer technology, using related software programs and related office duties. The range of work extends from routine to advanced journey in complexity but is generally considered journey level. Work includes greeting the public and answering questions and providing customer service, typing or data entry work, and creating and maintaining accurate files and records. The employee is expected to have a good understanding of the work unit and/or the County and its services to respond to inquiries, including some technical knowledge about departmental or County policies and procedures, and may include responsibility for a specific phase of a program or office activity of limited scope. Customer service duties require tact and courtesy particularly when encountering sensitive or confidential matters. Work has moderate complexity and some variety in daily assignments or work activities. Work typically follows established procedures; precedent setting situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of modern office technology including word processing, data base, spreadsheet and other software applications. Work is performed under regular supervision and is evaluated through observation, conferences, and the quality and effectiveness of the work completed. Essential Duties and Tasks: Answers telephone and greets visitors; directs calls or visitors and gives program and department information based on types of request; selects appropriate materials to answer questions and provides assistance. Assists the public with understanding departmental and County policies and procedures or laws as they relate to the services being provided by the unit; refers to others who may make exceptions; takes complaints, typically referring to others for resolution. Reviews and verifies records and reports to ensure that information is provided and is correct. Prepares a variety of documents including correspondence, memoranda, etc. from hand written notes or verbal instructions; proofreads materials for typographical or spelling errors; copies, collates, binds, faxes, emails, and distributes information in various formats. Compiles information using standardized forms and standing instructions; may prepare forms and formats for more efficient operations. Compiles reports from program and service activity data; creates records by posting general program activity on established forms, files, computer databases, spreadsheets, etc. Orders supplies and materials; collects fees and provide receipts; may assist with preparation of the budget for an operational work unit or small department and typically monitors expenditures. May process payroll, typically for an operational work unit or small department; verifies timesheets and leave records are accurate and maintains the unit's personnel records and files. Receives, screens and distributes mail, documents and other materials according to general knowledge of the work unit's operations and key personnel. Schedules meetings, transportation, trips, etc.; may maintain calendars for manager or department head. May take and transcribe minutes for internal meetings or appointed boards or committees. Additional Job Duties May coordinate or assist with the work of others, typically in their absence. Performs related duties as required. Knowledges, Skills and Abilities: Considerable knowledge of business English, mathematics and business formats and terms. Considerable knowledge of modern office procedures and related office information technology equipment, software, and peripherals. Working knowledge of ordinances, regulations, procedures and practices related to area of assignment and of the organization's personnel and financial procedures. Skill in the use of information technology hardware and associated software such as word processing, spreadsheets and data bases used in area of work assignment. Ability to work independently on responsible administrative support tasks, some of which may be confidential or sensitive; ability to independently prepare meeting agendas and confidential correspondence. Ability to keep fiscal and statistical records, ledgers and files and provide information correctly and concisely. Ability to type, transcribe and take dictation, at the required speed and skill. Ability to schedule appointments and meetings and establish schedules based on specific oral or written instructions. Ability to communicate effectively in oral and written form. Ability to establish and maintain effective working relationships with supervisors, coworkers, customers and the general public. Desirable Education and Experience: Graduation from high school supplemented by business courses and some secretarial or clerical experience; or an equivalent combination of education and experience. Nash County Nashville NC

Administrative Specialist I

State Of North Carolina