Administrative Specialist I

NC08   /    Salary:   $36,682-$64,194

This is an anticipated vacancy.

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

The Administrative Support Unit is integral in most areas that fall under the Customer Compliance Services section, including but not limited to Administrative Hearings, MVR Merging & Analysis Unit, Record's Integrity, Medical Review, and Motor Vehicle Dealers Hearings. This position is responsible for processing hearing requests, collecting hearing fees, scheduling hearings, mapping hearing request, processing refunds, rejecting under payments, receiving, and processing written or electronic inquiries from the public, attorneys, and government officials. This position also reviews and interprets the driving record and applies to North Carolina General Statutes.  This position also transcribes administrative hearings at the request of the Attorney General's Office.Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience collecting fees, balancing a cash drawer, and making electronic deposits.

•  Experience reading, interpreting, and applying North Carolina General Statutes, Administrative rules, and departmental policies and procedures to the facts in each case to make decisions.

•  Experience using Microsoft Office, (Word) (Excel) and (Scan) documents.

• Demonstrated ability to use, enter and extract information from mainframe and web-based computer systems and applications.

• Experience providing customer service by phone and/or in person to a diverse clientele.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Sharon Ashe 919 615 7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application.  If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.