Administrative Specialist - Animal Control

Job Summary

Join our team as an Administrative Specialist in Animal Control, where you'll play a crucial role in supporting operations and ensuring the well-being of our community's pets. This position involves managing records, coordinating animal care programs, and assisting with public inquiries. If you're organized, passionate about animal welfare, and enjoy a dynamic work environment, we want to hear from you!

The Administrative Specialist is a position with the Animal Control Division that performs administrative duties to support the department's overall mission. Uses/requires office skills to handle: customer service/communications (internal and external), file organization and management, computer skills including data entry, word processing, spreadsheets, data bases, and presentation software, mathematical computation, report and letter preparation, and decision making within scope of position.

Duties

• Issues and maintains animal release documentation. Assists customers with the adoption application process and answers a wide variety of questions. Data entry of all adoptions, redemptions, rescues and process payments. Assists walk-in customers seeking information, submitting applications, or in filing complaints.
• Answers and routes incoming calls. Takes messages, answers questions for the public, and retrieves messages from answering machine. Monitors transmissions and communications for Animal Control. Responds to two-way radio.
• Send letters, make copies, data entry of inspections, complaints, and investigation information, maintains filing system, and creates contractor work orders. Types and proofreads correspondence for Animal Control Specialists.
• Handles incoming and outgoing mail. Adoption and Rescue Services Manager and Animal Control Supervisors in maintaining time sheets and other administrative support activities.
• Prepares and balances daily deposit while reviewing the day's receipts for errors, resolves overages or shortages.
• Performs all other related duties as assigned.

Minimum Qualifications

Required:

• High School Diploma or equivalent (GED).
• Two years customer service or general office experience OR equivalent combination of education and experience.

Preferred:

• Bilingual

Knowledge, Skills and Abilities

Ability to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Must be able to handle a high volume of complaint driven phone calls that will be entered into the proper computer system. Ability to get along appropriately with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well- 365 days a year.

Medical

• United Healthcare
• Effective the first day of the month following 30 days of employment
• Annual Deductible (Network) $750 Indiv/$2,250 Family
• In-Network Benefit 80%/20% after plan deductible
• $50 co-pay (general visit)
• RX - $10 Generic/$40 Formulary/$75 Non-Formulary
• Flexible Spending Accounts: Healthcare and Dependent Care expenses
• FREE virtual visits

Dental

• Cigna Dental PPO & DHMO
• Effective the first day of the month following 30 days of employment
• Preventative & diagnostic covered at 100%
• Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

• Superior Vision
• Effective the first day of the month following 30 days of employment
• In-Network exam co-pay $10 & $25 materials co-pay
• Frames: $140 Allowance- Contact Lenses: $160 Allowance

Holistic Health & Wellness

• Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan
• FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance
• Gym partnership with Lee College Wellness Center & swimming pool for $58/year
• Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!
• Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.
• SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

• Texas Municipal Retirement System:
• 7% employee contribution with a 14% employer match
• 5 year vesting
• Retirement Eligibility: 20 years of service/any age - or- 5 years of service/at least age 60
• FREE Life Insurance coverage up to 1X your base annual salary

MissionSquare and Roth IRA plans: additional voluntary employee participationDisability Insurance

• Lincoln Financial Group:
• Long-term Disability: paid for by the City. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability
• Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

• The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values
• Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

• 10 holidays per year and one personal employee day per year
• 15 days sick leave per year
• Starting at 10 days of vacation per year; up to 25 days per year
• Sick and Vacation hours roll over annually up to the maximum limit
• 15 days Paid Parental Leave

To explore all of the benefits we offer, please visit: https://baytownbenefits.com/

01

Which of the following best describes your highest level of education completed?

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Mater's Degree
• None of the above

02

How many years of customer service or general office experience do you have

• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• 3 - 4 years
• 4- 5 years
• 5 + years
• None of the above

03

What is your skill level with Microsoft Office applications?

• No experience with Microsoft Office.
• Beginner
• Intermediate
• Advanced
• Expert

04

If you are bilingual in which language are you most proficient?

• I am not bilingual
• Spanish
• Vietnamese
• Chinese
• French
• Urdu
• Other
• American Sign Language

Required Question

Agency City of Baytown

Address 2401 Market Street

Baytown, Texas, 77520

Phone 281-422-8281

Website http://www.baytown.org