Administrative Specialist - Customer Advocacy

Caresource Indianapolis , IN 46218

Posted 5 months ago

Role and Responsibility:

  • Compose and prepare business presentation documents and spreadsheets

  • Establish and maintain a variety of documents, records and reports. Ensure CareSource records management guidelines are adhered to

  • Coordinate large group meetings and events for department management. Makes necessary arrangements such as, securing meeting rooms, prepare agenda, coordinating catering and preparation of audio and visual needs

  • Respond to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff

  • Facilitate a variety of support tasks such as but not limited to requisitions printing, maintenance, or other services through appropriate channels

  • Review and prepare invoices and compose reports, memos, letters and other documents

  • Read and review incoming memos, submissions, and reports in order to determine their significance and plan their distribution

  • Perform a variety of general office duties supporting a large department or multiple departments such as ordering supplies, copying and filing

  • Coordinate and secure travel arrangements for supervisor and department staff

  • Maintains basic knowledge of department activities

  • Perform routine department operational procedures

  • Perform any other job related instructions as requested


Education / Experience:

  • High school diploma is required

  • Associates degree in business or related field or equivalent years of relevant work experience is preferred

  • Two to four (2 to 4) years of administrative support experience is required

Required Competencies / Knowledge /

  • Proficient in Microsoft Office Suite to include Word, Excel PowerPoint, Outlook, Visio and Adobe Professional Excellent written and verbal communication skills

  • Ability to work independently and within a team environment Effective listening and critical thinking skills

  • Effective problem solving skills with attention to detail

  • Strong interpersonal skills and high level of professionalism

  • Strong knowledge of general office practice

  • Ability to balance multiple priorities and to work under tight deadlines while providing consistent and professional service

  • Maintain complete confidentiality, possess a professional demeanor, and exercise discretion at all times

Working Conditions:

  • General office environment; sitting or standing for long periods of time may be required

  • Flexibility to work overtime as needed, often with little notice

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Administrative Specialist - Customer Advocacy