Administrative Specialist- Assessor's Office

Administrative Specialist- Assessor's Office

The Town of Concord is seeking a reliable and enthusiastic individual to perform various administrative tasks in the Finance/Assessing Department. Under the general supervision of the Town Assessor, prepares all motor vehicle excise tax warrants, including the written warrants and computer processing of the Registry of Motor Vehicle (RMV) file, reviews and processes all motor vehicle abatement applications including monthly reports for the Treasurer/Collector and the Town Accountant, researches, analyzes and updates deed information in the CAMA database.

The starting pay range is $28.12 - $33.75 per hour; based on qualifications and experience.

Applications will be accepted until the position is filled. The most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit history checks, as well as a drug screening. Costs of these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.

Department:

Finance/ Assessing

Salary Grade:

3

Reports To:

Town Assessor

FLSA Status:

Non-Exempt

Appointed by:

Town Manager

Date:

July 2023

GENERAL SUMMARY:

Under the general supervision of the Town Assessor, prepares all motor vehicle excise tax warrants, including the written warrants and computer processing of the Registry of Motor Vehicle (RMV) file, reviews and processes all motor vehicle abatement applications including monthly reports for the Treasurer/Collector and the Town Accountant, research, analyses and updates deed information in the CAMA database. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of detail, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Provides front line customer service, by phone, e-mail, counter customers, and any/all other forms, responding to inquiries and disseminating accurate information, referring complex matters to other staff as appropriate. Responsible for understanding all basic operations and practices of the assessing division in order to provide excellent customer service.

• Accepts periodic excise tax files from the RMV and prepares warrants for the approval of the Board of Assessors and transmittal to the Tax Collector.

• Accepts and processes all motor vehicle excise tax abatements. Provides information and assistance to taxpayers in understanding and carrying out abatement application transactions.

• Creates, verifies, and produces all weekly and monthly excise tax abatements and reports them to the Treasurer/Collector and the Town Accountant.

• Assists in the processing of all chapter land applications.

• Assists in reviewing and verifying exemption applications for veteran, older adults and blind qualified taxpayers, this includes reviewing income and asset information on broad spectrum of regulations.

• Assists in reviewing with maintenance of various records and databases of information, including personal property, real estate motor vehicles and real estate abatement applications.

• Responds to public inquiries both in person and by telephone; provides information about assessing operations; answers questions about procedural requirements for various abatements, exemptions, and chapter properties.

• Records any funds received from assessing operations.

• Performs special projects such as abutters lists for Planning Board, Natural Resources, Building Department, Zoning Board of Appeals, and the Select Board; as well as related responsibilities as initiated and requested.

• Performs other related duties as required, directed or as the situation dictates.

• Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None.

EDUCATION & EXPERIENCE:

• High School diploma plus one or more years of experience in general clerical work; municipal assessing experience preferred; or any equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal skills: ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.

• Working knowledge of office procedures, practices, and terminology. Basic knowledge of bookkeeping techniques. General knowledge of municipal government and its operations as well as pertinent state and local laws.

• Ability to work with a high level of detail; ability to prioritize multiple tasks and deal effectively with interruptions; ability to identify and analyze complex issues and to develop appropriate recommendations.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a quiet work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished.

Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.