Administrative Services Manager (Police Communications)

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The City of Torrance is recruiting for an Administrative Services Manager to be part of the Torrance Police Department Team!

The Department

The Torrance Police Department has been proudly serving the community of Torrance for over 100 years.  Known for its low crime rates, the City of Torrance consistently ranks amount the safest cities in the nation!

 Joining the Torrance Police Department will give you the opportunity to be part of a progressive, professional law enforcement agency that spans an area of 22 square miles and serves more than 147,000 residents.  The Torrance Police Department strives to remain at the forefront of policing by providing our officers with the latest in public safety equipment and technology, and by providing our officers with the best law enforcement training available.

The Division

The City of Torrance operates a Public Safety Communications Center under the Support Services Bureau, and is responsible for providing communications services to the Police and Fire Departments, including answering 911 and non-emergency telephone calls, dispatching public safety resources, and providing emergency medical dispatch services and 911 education to the public.  The Communications Center is equipped with state-of-the-art equipment in order to provide the highest level of public safety service to the Torrance community.

  The Communications Division is also comprised of the Information Technology Services (ITS) team for the Police Department (PD).  ITS is responsible for managing the day-to-day operations of PD technical systems and assets. The ITS team provides technology related project management, software/hardware troubleshooting and support, software/hardware updates, expertise in troubleshooting technical issues, training system users, and implementing new systems or systems changes and upgrades. The ITS team also partners with City Information Technology to develop recommendations and technical solutions to PD processes.

The Position

The Administrative Services Manager reports directly to the Police Services Administrator, and is responsible for operational oversight of the ITS team and the Communications Center  , including but not limited to: the planning, organizing, evaluating, and managing the operations of the Communications Division activities and its personnel;  along with budget oversight, recruitment and promotional exams, performance management, professional standards, employee relations, computerized communication and record management systems.

For a detailed job description, click here.

Monthly Salary Range 

$10,789 (Minimum) - $12,947 (Reference) - $14,889 (Maximum)

Appointment to the position is made between the minimum and reference point depending on qualifications.Experience and Education

Any combination of education and experience that provides the required knowledge and abilities is qualifying. A typical way of obtaining the necessary knowledge, skills and abilities is:

Bachelor's degree in public administration or a closely related field and five (5) years of progressively responsible professional experience with a public agency that includes performing administrative analysis, interagency coordination, development and maintenance of procedures and systems, which includes at least one (1) year of management or supervisory experience.

License and/or Certificates

Must possess and maintain an appropriate, valid California driver's license.

Incumbents assigned to the Police Communications Division must complete the following requirements within one year of appointment:

• Completion of a Peace Officer Standards and Training (CA POST) Public Safety Dispatcher Certificate.

Successful candidates will possess the following:

• Supervisory experience in a combined Police and Fire communications environment is highly desirable;

• Possesses a high degree of understanding public safety;

• Experience with automation and communication and record management systems;

• Ability to successfully navigate local government;

• Exceptional oral, written, and interpersonal communication skills;

• Strong skills in team building, coaching, and mentoring staff members;

• Financial management experience (e.g., develop, implement, and manage budgets, analyze financial reports);

• Ability to develop and maintain positive working relationships with those contacted in the course of work.

Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. Application submission will be accepted on a continuous basis until the position is filled.

First review of applications will be those received by April 16, 2024 at 11:59 p.m.  If a sufficient number of qualified applications are received by the first review date, there is the possibility that the recruitment may close at that time.

Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:

Oral Interview: 100% (Tentatively scheduled the week of April 23, 2024.)

The tentative test date will be based on a sufficient number of qualified applications received by the first review date. If a sufficient number of applications are not received by the first review date, there is the possibility that the test date may change to a later date.Visit www.TorranceCA.Gov to find out more information about our community.

The City of Torrance Conflict of Interest Code requires that employees in this classification file an annual Financial Disclosure Statement.  Information about this requirement may be obtained from the City Clerk's Office.

Applicants with disabilities who require special testing arrangements must contact Human Resources.  If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date.

Candidates must pass each component of the exam process, as well as a thorough background investigation to be considered for hire. The background investigation will include job and personal references, arrest records, credit history, use of controlled substances, medical evaluations, and a polygraph.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

City of Torrance Inclusion Statement

The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.

The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!