Administrative Services Manager I-Behavioral Health & Recovery Services (Open & Promotional)

Description

NOTE: This recruitment schedule was amended on April 1, 2024 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo County Health is seeking an inquisitive and highly analytical individual for the position of Administrative Services Manager I-Behavioral Health and Recovery Services to oversee the Division's administrative and billing functions.

The current vacancy is in the Behavioral Health and Recovery Services (BHRS) Division's MIS Billing Unit located at 2000 Alameda da las Pulgas, San Mateo, CA. The incumbent will travel/drive occasionally to attend meetings. Schedule will be Monday - Friday, with one day of remote work available after training.

This Administrative Services Manager (ASM) is a multi-faceted hands-on position that is broad in scope but extremely detailed and technical in nature. This necessitates having a comprehensive understanding of State and Federal claiming and reporting requirements as well an in-depth knowledge of the technical configuration of Avatar and how it works. The ASM will work closely and in collaboration with the Financial Services Manager II to ensure data integrity in Avatar with ongoing analysis and to identify gaps in the system.

Primary responsibilities include:

• Collaborate in the planning and roll out/implementation of new reporting/claiming regulations, as well as ensuring current billing practices adhere to Medi-Cal and Medicare guidelines.

• Review and evaluate workflows in the MIS Billing Unit to identify areas that could be automated.

• Conduct studies and make recommendation regarding organization, staffing patterns, program activities and internal procedures.

• Provide supervision, staff support, and coordination of various administrative support functions within MIS.

• Ensure that the computer system is configured to comply with State/Federal and Health Plan of San Mateo (HPSM) billing and data system regulations.

• Initiate and oversee claims tracking system to ensure the integrity of claims and to maximize revenue.

• Work with BHRS IT and application software vendor Netsmart to troubleshoot bugs in system.

• Develop and supervise the maintenance of statistical reporting systems and provide statistical research as necessary.

• Conduct analysis or direct the automation of various fiscal and programming record keeping processes.

• Design and recommend systems, procedures, forms and instructions for departmental use.

The ideal candidatewill possess:

• Experience using a behavioral health electronic health record (EHR), preferably Avatar.

• Advanced skills in Microsoft Excel, Crystal Report and Power BI.

• Experience billing Short-Doyle Medi-Cal, Medicare and insurance.

• Ability to conduct complex data analysis and report writing.

• Ability to multi-task in a fast-paced environment with competing deadlines and priorities.

• Experience supervising and training staff.

• Excellent communication skills, both written and oral.

• Ability to establish and maintain effective work relationships with those contacted in the course of work.

• A Bachelor's degree from an accredited college in finance, business, public administration, or closely related field and local government experience are preferred.

• At least three years in an analyst or similar position preferable in a Health related industry setting having related responsibilities and duties.

NOTE:The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Knowledge of:

• Advanced principles and practices of organizational and systems analysis, research methods and human resource planning.

• Basic principles and practices of the assigned County department operations and its administration and organization.

• Advanced principles of financial administration, including public budgeting and reporting.

• Computer systems and applications as used within the County.

• Principles of personnel training, supervision and evaluation.

Skill/Ability to:

• Supervise and coordinate a wide variety of administrative and operational activities related to assigned department.

• Coordinate section activities with other departments, programs and/or outside agencies.

• Direct and participate in the analysis of a wide variety of moderate to complex administrative/operational problems and make effective operational and/or procedural recommendations.

• Interpret departmental policies, guidelines and procedures; develop recommendations for improvements, as necessary.

• Supervise, evaluate and train assigned personnel.

• Communicate effectively both orally and in writing.

• Perform complex mathematical and statistical calculations accurately.

• Establish and maintain effective work relationships with those contacted in the performance of required duties.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Three years of increasingly responsible experience performing a wide variety of

administrative duties in a large, complex public agency.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Continuous

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.The County seeks to hire, support, and retain employees who reflect our diverse community.We encourage applicants with diverse backgrounds and lived experiences to apply.Eighty percentof employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Talent Acquisition Contact: Yvonne Alvidrez (031424) (Administrative Services Manager I - D045)