Administrative Service Supervisor

Summary

The Admin Services Supervisor will be a working supervisor who will support
Anderson Trucking Service, Inc., and its affiliates in providing scanning/data
entry, receptionist backup duties, mail and/or general clerical services on an
as-needed basis. This role will serve as the primary point of contact for the
Administrative team and ensure all duties are performed in a productive,
proactive, and professional manner.

Education and Experience

Associate degree in business, office administration, or related field,
and/or a minimum of 2 years of equivalent experience in a customer-driven
environment e.g., office administration.
A minimum of 2 years of supervisory experience required.
Experience in team building and collaboration with business leaders, 3rd
parties, and internal staff.
Outstanding coordination, facilitation, consultation, and conflict
resolution skills.
Able to foster a culture of transparency and a sense of purpose among the
team and create clear accountabilities and metrics using positive and
collaborative methods.
Must be detail-oriented and have a good understanding of administrative
functions.
Must demonstrate a pleasant, helpful, and diplomatic manner, display sound
judgment, and be able to make good decisions under pressure.
Must be proficient in responding to internal customer situations and needs
as required.
Excellent organizational skills and ability to manage and prioritize
workload in a fast-paced environment.
Strong planning and problem-solving skills; able to identify and resolve
problems in a timely manner.
Ability to maintain a high level of confidentiality.
Must be able to both think creatively and provide creative contributions to
projects.
Must be able to demonstrate a proactive commitment to ATS corporate values
and the success of all staff.
Proficient in Microsoft Office (Word, Excel, and Outlook) required.
Excellent communication skills (written, listening, and verbal).

Essential Duties and Responsibilities

Efficiently and accurately scan, index and quality check all
company-related paperwork.
Enter alpha and numeric data, verify data accuracy, and correct keying
errors.
Learns, understands, and schedules the backup reception duties to provide
continuous coverage during breaks, lunches, absences, and extended hours.
Ensures staff proficiently answers all incoming calls, assisting callers,
screening, and directing calls, and taking and distributing messages as needed.
Support ATS compliance by ensuring staff adhere to all company policies and
front desk etiquette while greeting, signing in, and announcing visitors.
Prioritizing daily tasks and resources to achieve goals, communicate
priorities for team members, and minimize customer impact while escalating
issues appropriately to the manager.
Provide ongoing training to new and current employees, providing
constructive feedback, and coaching for improvement.
Serve as a point of escalation for internal questions. Make decisions based
on department guidelines and involve leadership as necessary.
Respond to and resolve situations that are escalated (in the manager's
absence) and if necessary, gather initial facts and wait to work with the
manager or other management.
Assist in providing effective employee performance management utilizing
SMART goals, constructive feedback, coaching for improvement, and progressive
discipline.
Collaborate with internal departments to troubleshoot and improve processes
and procedures.
Assist management with the development of new processes.
Demonstrates, by their daily actions, ATS Mission, Vision, and Values in a
consistent, effective, and reliable manner.
Support ATS' culture by aligning actions, behaviors, performance, and
decisions in accordance with the Company's values as set forth in our
All-Employee Competencies.
The position may require work responsibilities outside of normal business
hours.
Performs other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.

This position performs work primarily in an office setting.

Constantly in a stationary position and occasionally will move around.
Constantly operates a keyboard and mouse and constantly utilizes a computer
monitor(s).
Constantly conversing with internal and external customers in person or via
phone system.
Infrequently lift to 25 lbs. when delivering mail.

Supervisory Responsibility

Carry out supervisory responsibilities under ATS's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.