Job Characteristics Benefits Supplemental Questions
ADMINISTRATIVE RECREATION SPECIALIST
Willow Pass Center
The City of Concord is seeking a part-time, customer service-oriented business professional to serve as administrative support in the Parks and Recreation Department at the Willow Pass Community Center.
This is a part-time position, working typically 15-18 hours per week, between the hours of 8:30 a.m. and 1:00 p.m., Monday through Friday.
The ideal candidate:
Possesses a positive "can do" attitude;
Is highly organized with the ability to multitask;
Is detail oriented and solution focused;
Possesses strong verbal and written communication skills;
Is self-motivated with a strong desire to contribute and learn;
Possesses strong computer skills; specifically Microsoft Office and ability to learn specialized software; and
Embraces, promotes and is guided by the City's Mission, Vision and Values
Examples of duties include, but are not limited to: Purpose
Functions in a lead capacity in support of facility operations and field reservations; performs activities related to the creation, processing and maintenance of rental permits, including communication with customers (over the phone, in person and via email); ensures timely completion of all paperwork and processes, facility scheduling, information development and file maintenance. Provides supervision of part-time facility staff; creates and maintains work schedules, coordinates workflow and assigns daily tasks. Performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality.
Conducts work in an office setting and outdoors. Primary work schedule is Monday through Friday between the hours of 8:30 a.m. to 1:00 p.m. May include occasional irregular hours to attend to facility and field rentals, community functions/meetings, to resolve problem/issues and support Parks and Recreation operations.
Emphasizes hearing, speech, and vision. Work includes moderate lifting, carrying, stooping, and reaching.
Supervisory Guidance Received/Given
This position receives direct supervision from Recreation Program Coordinator. Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This position provides supervision and guidance to part time facility staff.
Knowledge, Skills and Abilities
Knowledge of Microsoft Office Software including Word, Excel and Publisher. Knowledge of principles and processes for providing (internal or external) customer services including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skilled in understanding the implications of new information for both current and future problem solving and decision making. Giving appropriate attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
Maintaining appropriate attention to detail based on the complexity of work performed. The ability to shift back and forth between two or more activities or sources of information. Conveying written and/or nonwritten information effectively; comprehending and understanding documentation and verbal or visual communications.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Actively looking for ways to help people. Determining causes of operating errors and deciding what to do about it.
Ability to read, comprehend and retain. Ability to learn custom facility reservation software.
Ability to provide high level customer service to internal and external customers including during high stress situations. Ability to operate with a high level of detail. Ability to work efficiently and accurately on tasks with interruptions; to adapt communications and behavioral styles appropriately in response to individuals and situations; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.
Any combination equivalent to experience and education that would likely provide the required knowledge, skills and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Education: Satisfactory completion of high school or the equivalent.
Experience: Three years of related work experience that has provided knowledge, skills and abilities necessary to perform business level administrative and customer service duties in a computer-assisted environment.
APPLICATION / SELECTION PROCEDURES:
Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org.
All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.
IMPORTANT: Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application.
For additional information, please contact:
Kathie Leavitt, 925-671-3416 or firstname.lastname@example.org
City Of Concord