Administrative Program Manager 1

Supplemental Information

The Louisiana Department of Revenue (LDR) is responsible for fairly and efficiently collecting state tax revenues to fund public services, to regulate charitable gaming and the sale of alcoholic beverage and tobacco, and to support state agencies in the collection of overdue debts. Collectively, each program, unit, division and group work together to provide the core services to taxpayers of the State of Louisiana and stakeholders of the agency. LDR is comprised of the following groups: Tax Collection, Charitable Gaming, Alcohol and Tobacco Control (ATC), Debt Recovery, Louisiana Tax Free Shopping Commission and Use Tax Commission for Remote Sellers.

The Revenue Processing Center is responsible for the timely front-end processing of all tax returns, payments and related documents, including deposit of funds and data capture of tax information. Annually the division will process 6 million pieces, including tax returns for 38 different taxes, associated remittances, supporting documentation and correspondence and internal documents. These items include tax payments of $2 billion general fund dollars. Several methods are utilized to accomplish these goals, including data capture and tracking software. Performance of these functions directly impacts the cash flow for the state and the issuance of taxpayer refunds or collection notices.

ABOUT THIS POSITION:

The incumbent serves as a Administrative Program Manager 1 and is responsible for managing the process of analyzing and repairing transactions processed via the high speed scanners prior to their introduction into the data capture software. The incumbent is responsible for ensuring the return, payment, document and image integrity is maintained for downstream users. This is accomplished by performing detailed examination of documents using well-defined controls, creating and maintaining division

benchmarks set for quality and monitoring trends for any variations in quality.

Duties include, but are not limited to:

• Analysis and comprehension of processing and reporting needs for the 38 different taxes processed at LDR. The position requires an understanding of all tax forms and the reporting needs for data validation and quality control functions.

• Oversee all Quality Control internal tracking reports to ensure that all tax documents are processed to the integrated tax system (Delta) in the proper format. These internal tracking reports require a working knowledge of the tax processing

program, specific tax rules, scanning software, data capture software, and Delta procedures.

• Monitor unit inventories including unique supplies associated with automated processing software and maintenance needs.

• Supervise and manage a support staff to ensure that all functions are performed within the established work standards. Responsible for managing the activities associated with hiring and developing subordinate staff appropriately, including

performing annual performance evaluations on subordinate staff. Manages approximately five additional seasonal staff during the individual income tax processing season.

• Evaluate employees on their performance. Counsel employees and recommends appropriate personnel actions when necessary.

• Train new employees on the performance of functions associated with the unit.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Driving Results: The ability to identify important goals and work to achieve them.

• Making Accurate Judgments:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

• Thinking Critically:The ability to generate ideas, manipulate ideas, and make unconventional connections to

develop original approaches.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. The selected candidate will be required to submit original documentation upon hire.

If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• ResumesWILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

For further information about this vacancy contact:

Alexis Bowser

Louisiana Department of Revenue

Human Resources Division

P.O. Box 66378

Baton Rouge, LA 70896

alexis.bowser@la.gov

The Louisiana Department of Revenue is an Equal Opportunity Employer.

Louisiana is a State as A Model Employer for People with Disabilities.

VACANCY INFORMATION:

This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.

This position may be filled as a:

• Probational Appointment

• Job Appointment

• Promotion (open to all statewide classified and agency wide permanent status employees)

• Detail to Special Duty

Current permanent status classified state employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.

This position will be domiciled in East Baton RougeParish.Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree.

SUBSTITUTIONS:

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:

To manage administrative program areas and support functions for an organizational section, region, division or office.

LEVEL OF WORK:

Supervisor.

SUPERVISION RECEIVED:

General from an administrator or manager of a higher-level.

SUPERVISION EXERCISED:

Direct over 2 or more lower-level positions.

LOCATION OF WORK:

May be used by all agencies.

JOB DISTINCTIONS:

Administrative Program Manager jobs within this job series differ by a combination of organizational hierarchy, independence, complexity and scope.

Administrative Program Manager 1 positions differ from those allocated to the job of Administrative Program Director 1 by the absence of directing administrative programs and support functions and by the supervision exercised.

Examples of Work

Any level of this series may involve two to twenty administrative functions, such as human resources, purchasing, information technology, inventory, property control, accounting, safety, risk management, records management, security, inventory, mail operations, contracts/grants, insurance and budget.