Administrative Operations Coordinator

Job Description

The Administrative Operations Coordinator provides administrative, faculty, and student support for the School of Public and International Affairs (SPIA), with a focus on the Urban Affairs and Planning (UAP) program, SPIA's undergraduate degree in Public and Urban Affairs (PUA), and the Master of Urban and Regional Planning (MURP). This position will support all procedural elements that contribute to converting qualified applicants to enrolled students for the PUA and MURP degree programs and serve as a backup for other degree programs within SPIA. This position will provide administrative support to UAP faculty. This position is based on the Blacksburg campus, but supports faculty, staff, and students across multiple campus sites. Also, this position will provide marketing, internal/external communications, social media of responsible degree programs, and content creation and management of all SPIA website pages. This position is responsible for providing student, student support services, and administrative support to both SPIA and UAP).

The position reports directly to the Manager of SPIA Faculty and Student Affairs, and will also receive direction from the SPIA Director, UAP Program Chair, Director of SPIA Undergraduate Studies, SPIA Business Manager, and other Program Chairs as necessary.

Required Qualifications

• Bachelor's degree with demonstrated experience in customer service and/or other related experience

• Demonstrated interest and experience in relationship building including all forms of communication and presentation with an emphasis on strong written and verbal skills

• Strong proficiency in using and learning multiple software programs. simultaneously such as MS Office programs, and G-Suite programs.

Preferred Qualifications

• Experience in a diverse educational setting with exposure to admissions.

• Experience in marketing, program promotion, content creation, and website management

• Established and superior problem-solving, time management and organizational skills

• Record of solutions-oriented leadership with strong follow-up ability

• Ability to adapt to changing assignments and multiple priorities.

• Ability to learn quickly and work in a remote environment.

• Experience with learning management systems such as Canvas, Blackboard, etc.

• Knowledge and experience with oracle software (Banner); adobe creative suites (for marketing materials); Zoom and Webex

• Positive demeanor and strong work ethic

• Ability to work independently and interpret as well as apply university and/or departmental policies and procedures

Pay Band

4

Appointment Type

Regular

Salary Information

$45,000-$47,000

Review Date

March 18, 2023

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Heather Nolen at hnolen@vt.edu during regular business hours at least 10 business days prior to the event.