Administrative Manager - MGH Cardiology

Massachusetts General Hospital Boston , MA 02298

Posted 4 weeks ago

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Administrative Manager is a hands-on leader, facilitator, resource and coach. S/he supports the operations, policies, and initiatives of the Cardiac Arrhythmia Service, the Cardiology Division, and the MGH. Receiving general direction from the Administrative Director for Clinical Operations, the Administrative Manager oversees the operations of the Cardiac Arrhythmia Service, which includes the Electrophysiology Lab, Cardiac Device Monitoring Service, ambulatory and inpatient care teams. In collaboration with the Cardiac Arrhythmia Service Chief, Clinical Director, and other members of the leadership team, s/he will oversee and support clinical operations with a view towards enhancing patient care & satisfaction, quality & safety, efficiency, innovation, and growth. S/he supervises clinical support staff and is a resource for the physicians in his/her service-line and colleagues throughout the Cardiology Division and the MGH.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

HUMAN RESOURCE MANAGEMENT:

  • Supervise the day-to-day performance of the administrative support staff, technologists, and ambulatory nursing staff

  • Manage recruitment, orientation, training, performance appraisal, development and coaching of staff

  • Facilitate regular staff meetings and special trainings, and ensures necessary competencies are evaluated and maintained

  • Manage staff schedules to ensure adequate staffing to support practice operations

  • Input payroll and resolve payroll issues

PATIENT SATISFACTION:

  • The Administrative Manager is the first point-of-contact for patient inquiries

  • Monitor patient service and satisfaction

  • Evaluate survey results and suggest actions and improvements

REVENUE CYCLE MANAGEMENT:

  • Oversee appointment status reconciliation, referral management, prior authorization, charge entry completion, and order management

  • Analyze billing lag and process adherence reports, and reconcile missing charges

  • Ensure insurance eligibility, registration, referral, admissions, and clinical research billing best practices

  • Identify opportunities to expedite billing & revenue processes

  • Facilitate resolution of billing issues/questions

EXPENSE MANAGEMENT:

  • Review and analyze monthly/annual expenses, including overtime, temporary staffing, outside services, supplies, postage, etc.

  • Participate in the preparation of annual revenue and expense budgets

ACCESS AND PATIENT FLOW:

  • Analyze patient flow, provider schedules, and volume and access data. Identify and implement process improvement opportunities to maximize volume, patient access, efficiency, and patient experience.

REGULATORY READINESS:

  • Ensure full compliance with Joint Commission, DPH and CMS standards, as well as all hospital policies i.e. patient confidentiality/HIPAA best practices, fire safety, emergency response training requirements, etc.

  • Direct the proper maintenance of the physical environment

INFORMATION SYSTEMS AND TELECOMMUNICATIONS:

  • Identify, monitor and resolve IS and/or telecommunications issues

  • Act as a resource for applications and systems that impact practice operations

The Administrative Manager contributes to the development of departmental policies, programs, and procedures to meet the goals of the Division and institution

The Administrative Manager provides cross-coverage to manage staffing and/or operational issues for other Cardiology service-lines, practice, and labs, as necessary

The Administrative Manager participates in space planning, process improvement, and special projects, as assigned

QUALIFICATIONS:

Bachelor's Degree required, Masters Degree preferred

Minimum 3-5 years of supervisory experience

Prior health care experience desirable

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Strong communications, interpersonal and leadership abilities

Ability to provide support, direction and development to staff

Effective analytical skills

Ability to make decisions quickly and independently, and take appropriate initiative

Knowledge of financial analysis

High level of trust and reliability

Strong sense of fairness in dealing with personnel at all organizational levels

WORKING CONDITIONS:

Acute care hospital and ambulatory medical office settings

SUPERVISORY RESPONSIBILITY:

Directly supervises 35 administrative and clinical support staff. Partners with the Service Chief to oversee nursing and advanced practice staff.

FISCAL RESPONSIBILITY:

Review "Expense Management" and "Revenue Cycle Management" under Principle Duties and Responsibilities.


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Administrative Manager - MGH Cardiology

Massachusetts General Hospital