The Administrative Director is accountable for: the overall administration and operating results of the Department of Ophthalmology (the Department), the success of the related clinical, financial, research, and academic operational components, and the financial and operating performance of the Ophthalmology ambulatory clinics at Boston Medical Center (the Hospital), as well as the 4 offsite locations of BUEA.
This individual will partner with the Chair and the Vice President of Professional Services to achieve the Boston University Medical Group and the Hospital goals and objectives. The incumbent is responsible for: departmental strategic and operational planning; financial performance; project management of key departmental and hospital initiatives, research administration and grant management activities; and leading administrative staff in the department.
Creates a culture of performance and accountability in an organization. Translates over-arching goals into specific objectives and holds people accountable for results. Stays focused on the most important metrics that drive the business.
Builds and maintain key relationships with stakeholders across the organization. Ability to manage through others to ensure adherence to the highest quality standards, with the ability to collaborate and drive for results.
Demonstrates a track record of building and leading high-performance and highly collaborative teams. Actively involved in sourcing, selecting, developing, and retaining high-performance talent.
Participates meaningfully in hospital-wide initiatives that drive performance against key goals (eg, patient access, patient satisfaction, EMR implementation)
Manages all department finances (budget, forecasts, analysis, and interpretation). Oversees the preparation of all departmental and hospital revenue and expense budgets. Ensures appropriate internal controls are established and processes followed appropriately.
Manages all professional revenue activities. Reviews and recommends changes in the charge structure in order to maximize both professional and hospital revenue in cooperation with the finance department. Ensures that adequate controls are in place for coding and timely charge capture.
Manages hospital cost centers for ambulatory clinics as well as the 4 offsite locations of BUEA.
In collaboration with grant administration at Boston University, monitors post-award grant processes and assists with meeting reporting requirements.
Drives financial performance by analyzing financial, operational, and productivity data and effecting changes in operational performance.
Participates with the Chair, senior faculty, and / or staff in planning, developing and implementing new program initiatives for the department's educational, research and / or service activities. Partners with the physician leads in the ongoing operations of the department's inpatient and outpatient clinical services and programs. Assists in the development of new programs, expansion and enhancement of current services and programs, including detailed financial analysis, space and resource planning.
Drives initiatives critical to the success of the department and the hospital by setting goals, building cross-functional teams, and problem-solving to meet tight deadlines.
Manages department's ambulatory operations, and successfully meets targets for volume, expenses, patient access, and satisfaction.
Manages the use of the department's facilities and the reassignment of space, as designated by the hospital and Chair.
Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives. Develops and maintains good communication and relationships within service departments.
Consults regularly with Medical Directors and Chiefs of Services regarding service issues, problems and operations. Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality.
Assures compliance with BMC, JCAHO, OSHA, DPH and state and federal regulations.
Works closely with the Chair and Section Heads to provide support relating to faculty, including recruitment, retention, credentialing, annual evaluations, salary program, and effort reporting. Review and approve staffing plans and transactions, such as definitions of duties, reporting relationships, selection and assignment of staff, performance evaluations, salary increases, and reclassifications. Resolve complaints and grievances. Supervise administrative, financial and support staff.
Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
Requires a Bachelors Degree in Business Administration, Healthcare, or related field.
Work requires at least 10 years of progressively advanced financial and administrative management experience with at least 5 years in a medical institution.
Proven ability to translate a strategic plan into operational policy Demonstrated track record of management of personnel and fiscal resources Leadership ability to guide, direct, and mentor a multi-layered staff Capable of program development, implementation and evaluation Capable of long range program planning that involves complex decision making tasks Expert verbal and written communication skills and interpersonal skills Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines Dedicated team player with the willingness and desire to learn and grow within the organization Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur Professional in conduct and appearance Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc)
Boston Medical Center