Administrative Director / 40 Hours / Mgh- Hospital Based Primary Care

Partners Healthcare System Boston , MA 02298

Posted 5 months ago

Receiving general direction from the Senior Administrative Director of the Division of General Internal Medicine (DGIM), the Administrative Director is responsible for the effective management of a portfolio of responsibilities in the Division of General Internal Medicine, including the administrative leadership of the Division of General Internal Medicine Hospital Medicine Unit (HMU).

Drawing on a broad understanding of hospital and physician group practice policies and procedures, and displaying a high degree of initiative and independent judgment, the Administrative Director will closely collaborate with physician, nursing and administrative leadership to continually assess and direct a wide range of activities, including the day-to-day management of operations, quality and patient safety programs, personnel management, professional billing and finances, programmatic and project development and long range planning. This position requires excellent judgment, exceptional organizational and communication skills, the ability to prioritize and complete a wide range of tasks and the experience needed to make decisions quickly and independently.


  • Clinical Operations, Quality and Patient Safety, Staff Development

  • Manages the efficient clinical operations of the Hospital Medicine Unit and associated inpatient services in the Division of General Internal Medicine, including the Complex Care Service;

  • Conceptualizes, produces and continues to refine operational and staffing analyses and projections to inform proactive decision-making;

  • Ensures that all services are appropriately staffed and are responsive to changing demands;

  • Develops standardized processes and practices to optimize resources;

  • Oversees physician, NP/PA, and Access RN recruitment, works collaboratively to build recruitment pipeline;

  • Oversees staff credentialing, orientation, and ongoing professional evaluation;

  • Supports development, implementation, and management of educational activities and didactic sessions for students, clinical and non-clinical staff;

  • Supports the development, implementation and management of the Unit's quality and patient safety programs;

  • Develops and monitors key performance indicators to meet operational and quality goals;

  • Serves as the liaison to other areas in the division and department to improve the coordination of care;

  • Conducts staff, NP/PA and physician faculty meetings to disseminate information and solicit input from all members of the unit;

  • Ensures compliance with the MGPO, DOM, DGIM and HMU quality and patient safety goals and standards;

  • Serves as an administrative lead on appropriate division and department meetings and committees.

Financial Management

  • Manages the annual operating and capital budgets for all funds within the Unit in coordination with the DGIM finance team;
  • Monitors financial performance and ensures appropriate spending within division budget; works with unit leadership team to implement initiatives for cost savings and improved operational efficiency to stay within budget;
  • Presents monthly Unit financial performance information to the Chief, Senior Administrative Director and others as appropriate;
  • Conceptualizes and performs financial analyses inform proactive decision-making.

Personnel/Supervisory Responsibilities

  • Recruits, trains, supervises and ensures professional development of non-professional staff members and acts as a resource for professional staff members;
  • Coordinates with Human Resources in the recruitment, interviewing, hiring, training, disciplining and discharge of all personnel;
  • Evaluates and standardizes procedures and effectively troubleshoots and resolves issues as they arise; ensures education of all staff about policies and procedures.


MBA, MPH or other comparable Master's degree, with 5 years of related experience. Excellent vision, negotiation, operations, and analytical skills required.


  • Demonstrated ability to inspire a vision and to empower and motivate others toward realization of that vision;
  • Experience working with physician leaders in a large academic teaching hospital to manage the operations of a clinical service;
  • Ability to take initiative and proactively identify problems, propose solutions and make decisions quickly and independently;
  • Exceptional organizational skills and the flexibility to handle multiple projects and the pressure of competing deadlines;
  • Excellent interpersonal/communications skills and the political savvy and discretion to successfully address complex challenges;
  • Exceptional analytic skills;
  • Experience managing complex physician and NP/PA schedules;
  • Demonstrated presentation skills.

WORKING CONDITIONS: Describe the conditions in which the work is performed.

Normal office conditions. On occasion, will be required to attend meetings outside of regularly scheduled hours.


  • 3 direct reports

  • The Unit consists of 150 members including 100 MDs and 40 NP/PAs


The Unit's budgets include annual budgets of ~$25M

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Administrative Director / 40 Hours / Mgh- Hospital Based Primary Care

Partners Healthcare System