Administrative Coordinator, Population Health And Boston Healthnet

POSITION SUMMARY:

The departments of Population Health and Boston HealthNet (BHN), under the BMC Health System (BMCHS), have missions that present an opportunity to transform and advance the care and services provided to patients, and to deliver on this promise and opportunity. The Population Health and BHN Administrative Coordinator provides support in preparation and completion of all administrative, process and quality improvement, and budgetary-related projects. Responsible for all aspects of operations including preparation of spreadsheets, charts, slide decks, correspondence with internal and external stakeholders, scheduling meetings, and managing calendars, ordering supplies, taking minutes of meetings, responding to inquiries, triaging and routing inquiries, assisting with new hire set-up and maintaining departmental website content up-to-date. The Population Health and BHN Administrative Coordinator will report to the Senior Manager of Population Health, while working with other senior leaders across Population Health and Boston HealthNet, and will be responsible for administrative functions, partnering in patient engagement and clinician efforts, and small projects. Specific projects may include, but are not limited to; social service program projects, quality improvement efforts, behavioral health optimization, clinical integration opportunities, health equity efforts, research activities, and risk coding optimization.

Position: Administrative Coordinator,

Department: Population Health and Boston HealthNet

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Specific duties may include:

• Developing project milestones and timelines, and ensuring all tasks are processed, organized, and progressing according to plan

• Day-to day management and ownership of project operations, activities, milestones and logistics within a given project

• Preparing meetings by ensuring appropriate attendance, materials sent out in advance, taking notes and sharing documents, completing follow up activities from meeting discussion

• Preparing slide decks for various internal and external stakeholders with relevant ACO performance data and key insights

• Collecting data across BMCHS internal organizations and systems as well as network organizations (such as EMR data); conducting analyses to support decision-making to improve quality/cost of care, improve operations and enhance service delivery in conjunction with and advisement from the management team.

• Researching best practices and industry benchmarks to inform decision-making, including but not limited to quality, risk adjustment, care management, total cost of care and capitation programs

• Effectively prioritizing time and resources toward the most important problems and high-impact solutions

• Serving as primary point of contact for relevant internal and external stakeholder inquiries

• Responding independently to inquiries from internal or external stakeholders either directly or by identifying internal resource needed to support the request and resolve any issues

• Helping with patient outreach efforts for special focus group or engagement efforts, such as coordination of member representatives on governance committees or patient chart abstractions or reviews

• Supporting clinician or community research projects

• Developing newsletter materials sourcing from program changes, meeting notes and updates, external information, and internal data

• Performs other duties as needed

JOB REQUIREMENTS

Requirements:

• Associate's degree (or equivalent) in Business Administration, Business Management (or related field) plus 3 years related experience. Will consider equivalent combination of formal education and experience, i.e. HS/GED plus 5 years related experience. Candidates with a Bachelor's degree must have at least 1 year of administrative or office experience.

• Superior verbal/written English communication skills, including excellent grammatical, editing and proofreading skills.

• Highly proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers.

• Ability to work independently and exercise independent judgment

• Excellent organizational skills, including strong attention to detail and the ability to manage time effectively.

• Effective interpersonal skills to interact appropriately with all levels of staff and external contacts.

• Strong problem solving skills

• Proven ability to maintain strict confidentiality of all personal/health sensitive information.

• Dedicated team player with the willingness and desire to learn and grow within the organization.

Equal Opportunity Employer/Disabled/Veterans