Administrative Coordinator

Summary of Position

Working in close collaboration with the Healthcare at Home charge nurses and administrative managers, the Administrative Coordinator is an integral member of a multi-disciplinary team that works closely with management and clinical staff. This role coordinates and communicates all activities within the Home Hospital. This includes tracking referrals, admissions, document management, communicating all aspects of the workflow status, and promoting an ongoing culture of collaboration and efficiency throughout the patient intake process. This role also supports scheduling, collection of patient supplies and equipment, and other administrative functions as assigned.

This individual will be expected to possess and/or develop an in-depth working knowledge of Healthcare at Home and Home Hospital specifically to drive value for patients and the organization.

Responsibilities

• Serves as a liaison between various internal groups/departments and/or external resources as directed

• Drives success in Healthcare at Home patient capture goals by assisting in identifying and scheduling admissions of clinically appropriate patients to Home Hospital

• Serves as administrative on-site coordinator for operational Home Hospital functions, including collection and organization of patient supplies and equipment, scheduling and ensuring timely patient transport, and scheduling patient admission and future provider appointments

• Coordinates operations and all efforts across the MGH Home Based Care portfolio and ensures that performance is aligned and communicated to all key stakeholders

• Coordinates with other site administrative managers and the broader Home-based Care team

• Ensures compliance with all regulatory, compliance, quality and patient safety goals and standards

Skills/Competencies

• Effectiveness at establishing and managing multiple large-scale, multi-faceted projects simultaneously that require interdepartmental and multi-institutional cooperation

• Experience working with physician, nursing and administrative leaders in a large academic teaching hospital

• Excellent communication and interpersonal skills

• Analytical and detail oriented with strong problem-solving skills

• Ability to influence and drive tasks to completion

• Highly organized, able to manage multiple projects at one time

• Self-starter, proactive, comfort with ambiguity

• Ability to determine, delegate, and prioritize tasks needed

• Ability to independently develop and implement projects with minimal supervision and prioritize the same to adhere to timelines and deadlines

• Highly flexible and ability to adapt to change quickly

• Capable of thriving in a fast-paced environment and able to work well under pressure

• Possesses intermediate proficiency in Microsoft Windows Office Suite (Excel, Access, OneNote, PowerPoint)

• Experience with desktop and mobile videoconferencing and collaboration platforms

• Must handle sensitive and confidential information with discretion

Requirements

• Bachelor's degree

• Preferred: experience working in an academic medical center

Working Conditions

On-site work model, professional office setting located in Newton Wellesley Hospital. May require travel locally to other Mass General Brigham sites. The role is an evening shift, working 12 pm to 8:30 pm, M-F.