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Administrative Coordinator
Gem Plumbing Yarmouth , MA 02664
Posted 2 weeks ago
Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.Responsibilities* Respond promptly to incoming emails, addressing customer queries, work orders, and call center communications. * Schedule service calls and installations, coordinating with the dispatch team to ensure timely technician assignments. * Generate and send requested quotes for assigned sales representatives and project managers. * Process job turnovers in the database, collecting and managing deposits on accounts. * Maintain organized records of signed quotes and handle permit requests. * Update and manage sales trackers, assisting in training new hires. * Monitor and track parts on order, ensuring timely availability. * Request and manage insurance certificates. * Maintain and oversee preventative maintenance contracts.Qualifications* Minimum of 2 years of customer service or account management experience. * Familiar with billing and accounts receivable processes. * Intermediate to advanced knowledge of Excel. * Excellent computer skills. * Strong attention to detail and organizational skills. * Excellent customer service skills. * Ability to work in a fast-paced environment.Benefits* * Medical, Dental and Vision Insurance* 401K Plan with Company Match * Holiday Pay * Long Term Disability * Company Paid Life Insurance * Flexible Spending Account * Great Company Culture * Continuous and extensive training and developmentEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
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